Shaffon Souder
Torrance,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Gate Administrator
GSG/ Radford Studio Center
Studio City, CA
07.2022 - 12.2023
- Prepared detailed reports regarding daily activities, unusual occurrences, and maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items on the premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Confirmed visitor identification before granting entry into the.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Greeted staff, guests, vendors, contractors. Upon arrival at the facility entrance.
- Adhered to post orders while maintaining a visible presence around the property.
- Assisted with crowd control during large events held at the facility.
Operations Coordinator
Cbs Studio Center
Studio City, CA
06.2015 - 03.2024
- Managed communications between departments to ensure efficient operations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
- Processed new employee paperwork and entered information into payroll system.
- Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Provided exceptional customer service to ensure customer satisfaction.
Security Supervisor
Securitas Security Services USA
Long Beach, CA
03.2003 - 06.2015
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Provided security team leadership and contributed to on-call duties.
Education
High School Diploma -
David Starr Jordan High School
06-1996
Skills
- Microsoft Word
- Critical thinking
- Microsoft office expertise
- Call management
- Payroll administration
- Quality assurance and control
- Performance management
- Problem-solving
Timeline
Gate Administrator
GSG/ Radford Studio Center
07.2022 - 12.2023
Operations Coordinator
Cbs Studio Center
06.2015 - 03.2024
Security Supervisor
Securitas Security Services USA
03.2003 - 06.2015
High School Diploma -
David Starr Jordan High School
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