Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shafi Rahman

Pittsfield,MA

Summary

Dynamic Bartender with extensive experience at Horseshoe Casino, excelling in cocktail development and customer relationship building. Proven track record of enhancing customer satisfaction through efficient bar management and upselling strategies. Skilled in maintaining hygiene standards while fostering a positive atmosphere, ensuring a memorable experience for all guests.

Overview

6
6
years of professional experience

Work History

Bar Supervisor/Bartender

The Station Gastropub
02.2025 - Current
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Maintain the beverage inventory and order the stocks for daily operation..

Bartender

Horseshoe Casino (Caesar Entertainment)
12.2022 - 02.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Report to shift manager for any need and wants for daily operation.
  • Maintain the log book for daily operation and report to shift manager.
  • Make the order sheet for liquor and non alcoholic beverages for daily operation.

Bartender

Monarch Casino Resort &spa
10.2021 - 12.2022
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Make sure guest is actively playing before serving them drinks
  • serving drink to any guest by flowing the company policy
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Completed requisitions to maintain required stock par levels.
  • Maintain the good relationship with all the guest.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Ameristar Casino Resort & Spa

Bartender
12.2019 - 11.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor - Hospitality Management

National School of Hotel Management
West Bengal (India)
06-2016

Bachelor of Science - Certificate of Bartender

Kossmo Bartender School (India)
West Bengal (India)
12-2016

Skills

  • Upselling strategies
  • Cocktail development
  • Beverage making
  • Hygiene standards
  • Bar management
  • Customer relationship building
  • Ordering supplies
  • Relationship building
  • Customer service

Languages

English
Full Professional

Timeline

Bar Supervisor/Bartender

The Station Gastropub
02.2025 - Current

Bartender

Horseshoe Casino (Caesar Entertainment)
12.2022 - 02.2025

Bartender

Monarch Casino Resort &spa
10.2021 - 12.2022

Ameristar Casino Resort & Spa

Bartender
12.2019 - 11.2021

Bachelor - Hospitality Management

National School of Hotel Management

Bachelor of Science - Certificate of Bartender

Kossmo Bartender School (India)

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