Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Shafik Najm

Port St Lucie,FL

Summary

Accomplished security professional with a proven track record at Cleveland Clinic, adept in surveillance and emergency response, enhancing safety through strategic risk assessment and conflict de-escalation. Fluent in English and Arabic, demonstrating superior customer service and teamwork, significantly improved security measures. Skilled in CCTV surveillance and investigative abilities, committed to fostering a secure environment.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Security Officer

Cleveland Clinic
12.2022 - Current
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Director of Loss Prevention

State Of Florida Department Of Transportation
04.2006 - 08.2022
  • Identified vulnerabilities within current loss prevention programs, initiating necessary changes to minimize potential risks effectively.
  • Consistently met or exceeded targets for shrink reduction through diligent oversight and continuous improvement initiatives.
  • Implemented advanced surveillance systems, allowing for more efficient monitoring of Toll Facilities and State bulding and reducing incidents of theft.
  • Established strong relationships with local law enforcement agencies for successful cooperation during investigations.
  • Mentored junior staff members in loss prevention methodologies, fostering a skilled workforce dedicated to safeguarding State assets.
  • Strengthened internal controls by regularly reviewing and updating standard operating procedures related to asset protection.
  • Created detailed incident reports, providing valuable insights for future loss prevention efforts.
  • Collaborated with the Director of Toll and the Turnpike CEO to develop effective loss prevention plans tailored to each location.
  • Enhanced employee awareness of theft risks through regular training sessions and workshops.
  • Reduced company losses by implementing comprehensive loss prevention strategies and policies.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in swift resolutions.
  • Developed and enforced strict security protocols, ensuring a safe environment for employees and customers alike.
  • Streamlined reporting processes to ensure timely communication of relevant information between departments involved in loss prevention efforts.
  • Oversaw the installation of state-of-the-art security equipment, bolstering the effectiveness of existing surveillance systems significantly.
  • Led cross-functional teams in the development of company-wide best practices for asset protection and security measures.
  • Interviewed theft suspects, employees and witnesses to obtain helpful information and statements.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Observed video surveillance systems for prompt emergency response.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Installed and maintained covert security equipment.
  • Performed thorough cash audits and deposit investigations.

Auxiliary State Trooper

State of Florida Department of Highway Safety
08.2005 - 09.2011
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Exercised sound judgment under high-pressure situations, making critical decisions that protected lives and property.
  • Enhanced public safety by conducting thorough traffic stops and identifying potential criminal activity.
  • Provided support during special events, ensuring a safe environment for participants and attendees.
  • Utilized advanced technology tools for effective communication, information sharing, and record keeping purposes.
  • Participated in ongoing training initiatives to maintain peak performance and stay current on law enforcement trends.
  • Identified controlled substances and contraband by conducting comprehensive searches of people and property.
  • Contributed to overall team success through participation in regular meetings, trainings, debriefings sessions.
  • Prepared cases for trial and appeared as witness to testify in court.
  • Improved roadway safety by enforcing traffic laws and promoting safe driving habits within the community.
  • Testified in court proceedings, presenting accurate facts and evidence to assist in the prosecution of offenders.
  • Assessed potentially dangerous situations quickly, implementing appropriate actions to mitigate risks while ensuring public safety at all times.
  • Ensured lawful arrests by adhering strictly to established protocols when detaining suspects.
  • Developed strong working relationships with other law enforcement agencies for coordinated efforts in crime prevention initiatives.
  • Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
  • Promoted positive image of the department by maintaining a high level of professionalism and integrity in all interactions with the public.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Monitored traffic violations, issuing citations as necessary.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Conducted searches of individuals, vehicles and premises.
  • Checked vehicle equipment for proper functioning prior to use.
  • Conducted detailed investigations, gathering evidence, and interviewing witnesses for successful case resolution.

Contract Manager

Jorgensen and Associates.
04.2001 - 04.2006
  • Collaborated with cross-functional teams to develop comprehensive contract strategies aligned with company objectives.
  • Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
  • Provided expert guidance on contractual matters to project managers, facilitating smooth project execution.
  • Compiled required documentation to keep contracts compliant with State/ FDOT requirements.
  • Improved efficiency of contract management processes through the implementation of a centralized database system.
  • Contributed to strategic planning initiatives by providing insights on current contractual commitments.
  • Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
  • Maintained an organized repository of all active contracts, allowing easy access for relevant stakeholders when needed.
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Streamlined contract administration by implementing effective tracking tools and reporting systems.
  • Facilitated communication between internal teams and external partners, ensuring seamless collaboration throughout the contracting process.
  • Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
  • Ensured compliance with all legal requirements by diligently monitoring contracts and maintaining up-to-date knowledge on regulations.
  • Maintained 7I and Work Order database for with contract, vendor and State information.
  • Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
  • Managed, supervised and controlled execution of contracts ranging from $10,00.00 to $950,000,00.
  • Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
  • Organized and updated databases, records and other information resources.
  • performed site inspections to verify work completion in accordance with the contract requirements and FDOT standards
  • issues work orders to contractors to track work performed and labor/material
  • conducted pre-work and NTP (notice to proceed) meeting for each of the 8 contracts I was responsible for.

Toll Facility Manager

State of Florida FDOT
09.1990 - 04.2001
  • Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
  • Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Tracked and documented operational and financial records to perform analysis of performance and costs.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Supervised staff of 52 in day-to-day activities.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Conducted inspections of facility grounds, external structure, systems, and equipment.
  • Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
  • Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
  • Prepared reports and schedules with accuracy.
  • Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Performed Toll Collector Audits
  • Secured State funds for Armored car pickups.

Education

High School Diploma -

Monteverde Academy
Montverde, United States
05.1987

Skills

  • Patrol operations
  • Detail Oriented
  • Complex Problem-Solving
  • Surveillance
  • Superior customer service
  • Conflict de-escalation
  • Criminal Investigations
  • Access Control
  • Personnel screening
  • Security Guard License
  • Investigative abilities
  • Security Equipment Operation
  • Invoice Verification
  • CCTV Surveillance
  • Emergency Response
  • Crime Prevention
  • General security
  • Incident Reporting
  • Metal detector operation
  • Report Writing
  • Visitor tracking
  • Threat Assessment
  • Investigation documentation
  • Staff Management
  • Arrest procedures
  • Security Screenings
  • Law enforcement background
  • Fluent in English and Arabic
  • Weapons training
  • Work ethic
  • Punctuality
  • Patrolling
  • Reliability
  • De-Escalation Techniques
  • Security procedures knowledge
  • Traffic Control
  • Teamwork and Collaboration
  • Team Player
  • Multitasking

Certification

IHASS Medical Security Certification

Fire Arm Certified

  • Licensed Class D
  • Licensed Class G

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Security Officer

Cleveland Clinic
12.2022 - Current

Director of Loss Prevention

State Of Florida Department Of Transportation
04.2006 - 08.2022

Auxiliary State Trooper

State of Florida Department of Highway Safety
08.2005 - 09.2011

Contract Manager

Jorgensen and Associates.
04.2001 - 04.2006

Toll Facility Manager

State of Florida FDOT
09.1990 - 04.2001

High School Diploma -

Monteverde Academy

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Shafik Najm