Summary
Work History
Education
Skills
Timeline
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Shafin Sikder

Ozone Park,NY

Summary

Dynamic leader and effective communicator specializing in cash handling and time management at JFK Airport. Achieved substantial operational improvements by leading a team focused on enhancing customer satisfaction through technology integration. Multilingual in Bengali, Hindi, Punjabi, and Urdu, enabling strong engagement with diverse clientele. Recognized for exceptional process optimizations that underscore a commitment to excellence and teamwork. Eager to apply my background in customer service and operational management to contribute significantly to the success and inclusivity of your team.

Work History

Floor Supervisor

JFK Airport
  • Established a courteous and professional atmosphere for all visitors.
  • Managed a team with an emphasis on exceptional customer satisfaction.
  • Efficiently processed sales transactions and customer service inquiries
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Trained and coached new employees according to new hire procedures and proven sales strategies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.

Delivery Driver

Amazon
Brooklyn
  • Maintained timely delivery schedules and excellent customer service under pressure
  • Handled transactions and ensured accurate order fulfillment

Solar Canvasser

Long Island
  • Engaged with clients directly to educate and promote the New York State Solar Program
  • Developed strong customer relationships through effective communication and knowledge sharing
  • Conducted door-to-door outreach in assigned neighborhoods.
  • Contacted satisfied customers to offer additional services.

Education

Bachelor of Science - Computer Information Systems

New York City College of Technology
01.2025

Associate - Data Administration

New York City College of Technology

High School Diploma - STEM (Science, Technology, Engineering, and Architecture)

John Adams High School
Ozone Park, NY

Skills

  • Cash Handling Experience
  • Financial Literacy
  • Advanced Time Management
  • Strong Communication Skills
  • Technology-Savvy
  • Detail-Oriented
  • Team Collaboration
  • Fluent in Bengali, Hindi, Urdu, Punjabi, and also some Spanish
  • Strong customer service

Timeline

Floor Supervisor

JFK Airport

Delivery Driver

Amazon

Solar Canvasser

Bachelor of Science - Computer Information Systems

New York City College of Technology

Associate - Data Administration

New York City College of Technology

High School Diploma - STEM (Science, Technology, Engineering, and Architecture)

John Adams High School

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Shafin Sikder