Shafique Ali
Taylor,MI
Summary
To utilize my abilities to their full potential and develop more professional skills and contribute towards the growth of the organization I am associated with.
Overview
16
16
years of professional experience
Work History
IT Manager
Style Styrofoam Industries
01.2023 - 06.2024
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
IT Assistant Manager
Sourcing Solutions
01.2022 - 12.2022
- Implemented robust network security measures, minimizing vulnerabilities and protecting sensitive information from potential threats.
- Assisted in budget management, planning for annual technology expenditures, and cost-saving initiatives.
- Enhanced system efficiency with routine maintenance and troubleshooting tasks.
- Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
IT Network Administrator
Style Styrofoam Industries (Pvt)Ltd
08.2018 - 12.2021
- Install and support LANs, WANs, network segments, Internet, and intranet systems
- Install and configure PfSense, OpnSense, and Dameware Gateway
- Configure Mikrotik Router board
- Configure CCTV Live view app both on Android & iPhone
- Install and maintain network hardware and software
- Analyze and isolate issues
- Monitor networks to ensure security and availability to specific users
- Evaluate and modify the system's performance
- Identify user needs
- Determine network and system requirements
- Maintain the integrity of the network, server deployment, and security
- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations
- Design and deploy networks
- Perform network address assignment
- Maintain network facilities in individual machines such as drivers and settings of personal computers as well as printers
- Maintain network servers such as file servers, VPN gateways, intrusion detection systems
- Administer servers, desktop computers, printers, routers, switches, smartphones, software deployment, security updates, and patches
- Maintenance & management of the Critical Windows-based Server Environment
- Maintaining up-to-date Antivirus levels on all machines company-wide
- Updating and monitoring IT user accounts
- Managing and monitoring backups in multiple locations
- Liaising & meeting with external suppliers of IT services
- Producing reports for senior managers
- Troubleshooting technical problems and implementing solutions
- Purchasing IT equipment and software in line with agreed budgets.
Network Administrator
SAB Apparel
08.2016 - 08.2018
- Install and support LANs, WANs, network segments, Internet, and intranet systems
- Install and configure the Mdaemon Mail server
- Working on Active Directory accounts, the configuration of laptops
- Creating and configure domain controller DNS on windows servers 2008r2 & 2012r2
- Install active directory domain services on windows servers 2008r2 & 2012r2
- Install and configure PfSense, OpnSense, and Dameware Gateway
- Configure Mikrotik Router board
- Video Conferencing (Polycom)
- Configure CCTV Live view app both on Android & iPhone
- Install and maintain network hardware and software
- Analyze and isolate issues
- Monitor networks to ensure security and availability to specific users
- Evaluate and modify the system's performance
- Identify user needs
- Determine network and system requirements
- Maintain the integrity of the network, server deployment, and security
- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations
- Design and deploy networks
- Perform network address assignment
- Assign routing protocols and routing table configuration
- Assign configuration of authentication and authorization of directory services
- Maintain network facilities in individual machines such as drivers and settings of personal computers as well as printers
- Maintain network servers such as file servers, VPN gateways, intrusion detection systems
- Administer servers, desktop computers, printers, routers, switches, smartphones, software deployment, security updates, and patches
- Maintenance & management of the Critical Windows-based Server Environment
- Maintaining up-to-date Antivirus levels on all machines company-wide
- Updating and monitoring IT user accounts
- Managing and monitoring backups in multiple locations
- Liaising & meeting with external suppliers of IT services
- Producing reports for senior managers
- Troubleshooting technical problems and implementing solutions
- Purchasing IT equipment and software in line with agreed budgets.
Asst. Network Administrator
Azgard9 Ltd. (Manga Site)
10.2012 - 09.2014
- Installation of operating systems (WinXP/Win2000/Windows Vista/Windows 7/8.1
- Windows Server 2003, 2008, 2012)
- User Creation and Deletion at MS Exchange 2k3, 2k10
- Team Member in Migration of MS Exchange 2k3 to 2k10
- Working Experience on Antivirus (Kaspersky, Panda, Norton, Trend Micro)
- PC hardware, software installation, maintenance, assembling, and troubleshoot
- Network installation, monitoring, and troubleshooting
- Also, have some expertise to resolve laptops hardware issues
- Installation and configuration of Blackberry, Apple, and Android devices
- Providing Support to Blackberry users regarding Blackberry Issues
- Experience of working with MS
- Windows Server 2003, 2008, and 2012
- Responsible for the maintenance of Servers
- Responsible for the maintenance and management of Internet cable, Switches, Bridges, etc
- Remote Administration
- Responsible to solve the technical problems of clients
- The configuration of DSL Modem & Access Points (Linksys, Belkin, Tenda, TPlink, Cisco, Dlink)
- LAN Installation
- File Server Management
- Configuring MS Outlook
- Software Installation
- Installation of Multimedia Projector
- Complete System Backup
- Data Backups.
System Support officer
Azgard9 Ltd. (FPR Site)
05.2008 - 09.2012
- Providing first-level technical support to customers
- Ability to convey technical solutions clearly and concisely
- Installing and configuring computer hardware systems and IT software
- Undertaking analysis, diagnosis, and resolution of client problems via phone, e-mail & face to face contact
- Quickly responding to customer inquiries and concerns
- Escalating unresolved problems to other support staff
- Analyzing call logs to spot trends and underlying issues
- Producing documentation and reports to a high standard
- Testing and evaluating new technology
- Setting up new users' accounts and profiles and dealing with password issues
- Monitoring IT network to ensure availability to all users
- Continuously reviewing performance against Service Level Agreements
- Taking ownership of problems and tracking them to a successful conclusion
- Raising & maintaining incident tickets and problem records
- Deploying the complete IT network for the office
- Providing desktop/local/remote network support to LAN and WAN users
- Installation of the operating system, application, and hardware in workstations
- Installation of the operating system, applications, and hardware in local servers
- Updating the hardware profile of servers and workstations
- Domain login/email account set up for new users
- Maintaining the complete IT setup for the office will include keeping all the hardware, software, and network peripherals in working order
- Troubleshooting hardware, software, and network issues
- To provide monthly reports on the activity, quality, and performance of this network
- Configure manageable network switches, wireless routers, and network printers.
Education
Bachelor of Science - Computer Science
PUCIT
Lahore, Pakistan12.2007
Skills
- IT maintenance
- Logging faults
- Hardware faults
- Replacing parts
- Network support
- IT infrastructure
- Troubleshooting
- Proactively working as a member of a team
- Active questioning & listening skills
- Maintaining individual performance targets
- Ability to work under pressure
- Excellent problem resolution skills
- Good communicator at all levels
- Work well as a member of a team & in isolation
- Open to different ideas, working practices, and cultures
- Operating Macintosh System
- Experience of working in the Environment of at least 450 Computers Network
- Strong system and IT experience
- Repairing IT equipment and replacing parts
- Prioritizing in a fast-moving environment
- Ability to grasp technical concepts quickly and easily
- Giving sound advice on technical matters
Educationalbackground
- Matriculation (Lahore Board)
- ICS (Lahore Board)
- BCS (PUCIT)
- MCP (Microsoft Certified Professional)
- MCITP (Training)
Personal Information
- CNIC Number: 35202-3535278-1
- Date of Birth: 01/27/84
References
Furnished on Demand
Timeline
IT Manager
Style Styrofoam Industries
01.2023 - 06.2024
IT Assistant Manager
Sourcing Solutions
01.2022 - 12.2022
IT Network Administrator
Style Styrofoam Industries (Pvt)Ltd
08.2018 - 12.2021
Network Administrator
SAB Apparel
08.2016 - 08.2018
Asst. Network Administrator
Azgard9 Ltd. (Manga Site)
10.2012 - 09.2014
System Support officer
Azgard9 Ltd. (FPR Site)
05.2008 - 09.2012
Bachelor of Science - Computer Science
PUCIT
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