Shafiqullah Kahn
Dallas,TX
Summary
Dedicated professional with expertise in customer service and conflict resolution. Proven track record of assisting passengers with baggage issues, ensuring timely communication, and maintaining high levels of satisfaction in fast-paced environments. Detail-oriented finance professional with over 10 years of experience in financial accounting and budgeting. Skilled in cash management and monitoring financial transactions, contributing to improved internal controls and compliance with financial regulations. Results-driven individual with a strong background in project management. Experienced in coordinating communication between teams, monitoring expenditures, and ensuring compliance with company policies, ready to enhance operational efficiency and deliver exceptional service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Baggage Service Agent
Prospect Airport Services
Dallas, Texas
04.2024 - Current
- Assisted passengers with lost and damaged baggage claims.
- Coordinated communication between airlines and baggage handling teams.
- Provided exceptional customer service in high-stress situations.
- Investigated and resolved baggage discrepancies promptly.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Processed incoming and outgoing luggage for flights, ensuring that bags were correctly labeled and loaded into appropriate compartments.
- Communicated regularly with supervisors regarding progress on projects related to baggage services.
- Assisted passengers with their baggage needs, including providing information on the status of their luggage.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Finance Assistant
UNOPS
KABUL,AFG, AFGHANISTAN
01.2013 - 12.2023
- .
- Managed financial records and ensured data accuracy for project reporting.
- Assisted in preparing budgets and financial forecasts for operational needs.
- Processed invoices and maintained vendor relationships to ensure timely payments.
- Supported audits by compiling necessary documentation and financial statements.
- Coordinated with project teams to track expenses and monitor compliance.
- Developed reports to summarize financial activities for stakeholders' review.
- Streamlined data entry processes to enhance efficiency and reduce errors.
- Provided administrative support by organizing meetings and maintaining schedules.
- Prepared invoices for customers and suppliers.
- Assisted managers with additional duties during employee absences.
- Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
- Maintained a record of all financial transactions, ensuring accuracy and completeness.
- Entered data into accounting software packages accurately and efficiently.
- Liaised with auditors during year-end audits, providing supporting documentation when necessary.
- Provided administrative support to the finance department, such as filing documents and responding to queries.
- Processed payments received from customers in an accurate and timely manner.
- Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
- Monitored and recorded company expenses, preparing expense reports for management review.
- Assisted in the identification and resolution of financial discrepancies and irregularities.
- Performed bookkeeping and accounting consulting services.
- Reconciled or entered report discrepancies found in financial records.
Finance Clerk
UNOPS
KABUL,AFG, AFGHANISTAN
05.2008 - 12.2012
- Processed invoices and payment requests for various projects and initiatives.
- Maintained accurate financial records using UNOPS financial management systems.
- Assisted in budget preparation by gathering necessary financial data.
- Coordinated with project teams to ensure timely financial reporting and compliance.
- Supported audits by providing required documentation and responses to inquiries.
- Responded to inquiries regarding financial transactions from staff and stakeholders.
- Performed data entry for credit card and cash transactions in general ledger.
- Prepared bank deposits, balancing of accounts receivable ledgers, and other bookkeeping duties.
- Monitored daily cash receipt log and researched returns of incorrect payments.
- Assisted accounting department with financial recordkeeping for external audits.
- Assisted in the management of inventory by tracking and reporting stock levels.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
Education
BBA - Accounting And Finance
Jahan University
KABUL, AFGHANISTN12-2017
Skills
- Financial Accounting, Costing, Budgeting, Monitoring financial transactions
- International Public Sector Accounting System (IPSAS)
- Project Management (PRINCE 2)
- Operations Management
- Customer services and communications
- Cash Management
- Budgeting and Financial reporting & review
- Baggage handling
- Customer communication
- Documentation accuracy
- Audit & Control (preparing internal control & audit management system)
- Administration (record keeping, blue files, etc)
- Multi-tasking, Team Leading & management, and Prioritizing
Certification
- UNOPS - Training on Advanced Finance (TAF)
- UNOPS - OneUNOPS Projects Certified -
- UNOPS - Procurement Operations
- UNOPS - Challenging Conversations at Work (and Beyond)
- UNOPS - I know Gender: an introduction to Gender Equality for UN Staff Coaching Modes
- UNOPS - Finance Induction Training (FIT)
- IPSAS - International Public Sector Accounting Standards -
- PRINCE2® - Prince 2 certificate -
- UNAMA - Professional Administration Certificate Course -May 2014
- UNOPS - Ethics and standards of conduct at UNOPS Introduction to Environmental
Languages
English
Professional
Persian
Full Professional
Urdu
Professional
Arabic
Limited
Pashto
Full Professional
Timeline
Baggage Service Agent
Prospect Airport Services
04.2024 - Current
Finance Assistant
UNOPS
01.2013 - 12.2023
Finance Clerk
UNOPS
05.2008 - 12.2012
BBA - Accounting And Finance
Jahan University
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