Summary
Overview
Work History
Education
Skills
Timeline
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SHAFRAY RICHARDSON

RIVIERA BEACH,FL

Summary

Dynamic professional with a proven track record in team management and operational efficiency at MainStreet Children Dental and Orthodontist. Expert in workplace safety and employee motivation, I successfully streamlined patient scheduling, enhancing office productivity and patient care continuity. Adept at policy enforcement and sales strategies, I foster collaborative environments for optimal performance.

Results-driven professional with extensive experience in departmental management. Known for improving team collaboration and driving impactful results. Reliable in adapting to changing needs and proficient in strategic planning and process optimization.

Experienced with department operations and team leadership. Utilizes strong organizational skills to ensure smooth workflow and productivity. Track record of effective problem-solving and team collaboration.

Overview

17
17
years of professional experience

Work History

ASSISTANT DEPARTMENT MANGER

FLOOR AND DECOR
05.2022 - Current
  • Assisted in managing daily store operations and team performance to enhance customer satisfaction.
  • Collaborated with department manager to develop merchandising strategies that improved product visibility.
  • Trained new staff on operational procedures and customer service standards, fostering a supportive work environment.
  • Analyzed inventory levels and coordinated with suppliers to ensure stock availability and reduce shortages.
  • Conducted regular audits of inventory and sales data to maintain accuracy and identify trends for better decision-making.

Dental Office Manager

MAINSTREET CHILDREN DENTEL AND ORTHODONTIST
02.2009 - 08.2021
  • Streamlined patient scheduling processes to enhance office efficiency and reduce wait times.
  • Managed dental supply inventory, ensuring timely ordering and optimal stock levels for operations.
  • Trained and mentored front desk staff on best practices in customer service and office procedures.
  • Implemented electronic health record systems to improve data accuracy and patient information retrieval.
  • Developed patient follow-up protocols, increasing appointment adherence and enhancing patient care continuity.
  • Oversaw billing and insurance claims processes, ensuring accurate submissions and efficient resolution of discrepancies.
  • Coordinated staff meetings to discuss operational improvements, fostering team collaboration and communication.

Education

High School Diploma -

PALM BEACH GARDENS HIGH SCHOOL
Palm Beach Gardens, FL
05-1998

Skills

  • Workplace safety
  • Team management
  • Employee motivation
  • Staff management
  • Policy enforcement

Timeline

ASSISTANT DEPARTMENT MANGER

FLOOR AND DECOR
05.2022 - Current

Dental Office Manager

MAINSTREET CHILDREN DENTEL AND ORTHODONTIST
02.2009 - 08.2021

High School Diploma -

PALM BEACH GARDENS HIGH SCHOOL

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