Summary
Overview
Work History
Education
Skills
Timeline
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SHAGERUIS HOBLEY

Shreveport,LA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Xfinity Comcast
02.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Managed high volume of customer calls swiftly
  • Answered customer telephone calls promptly to avoid on-hold wait times

Customer Service Representative

Cigna
07.2022 - 01.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders
  • Secured exceptional satisfaction scores by resolving customer issues on the first call

Customer Service Representative

Teleperformance
08.2020 - 07.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered constant flow of customer calls with minimal wait times
  • Processed customer service orders promptly to increase customer satisfaction
  • Provided primary customer support to internal and external customers
  • Delivered prompt service to prioritize customer needs
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Responded to customer requests for products, services, and company information

Education

High School Diploma -

Woodlawn High School

Skills

  • Sales Report Generation
  • Grammar
  • Adobe Systems
  • Adobe Creative Cloud
  • Microsoft Outlook
  • Customer Consulting
  • Credit Card Payment Processing
  • Typing Proficiency
  • Call handling
  • Data entry
  • Active listening
  • Microsoft office expertise
  • Inbound and outbound calling

Timeline

Customer Support Specialist

Xfinity Comcast
02.2024 - Current

Customer Service Representative

Cigna
07.2022 - 01.2024

Customer Service Representative

Teleperformance
08.2020 - 07.2022

High School Diploma -

Woodlawn High School
SHAGERUIS HOBLEY