Sara Mostofi
Frederick,MD
Summary
To obtain a position with a highly successful corporation utilizing my extensive retail management experience and leadership abilities to increase the organizations profitability while affording career advancement potential.
Overview
18
18
years of professional experience
Work History
Store Manager
Walmart Stores
12.2020 - Current
- Grew sales in 2 years by 14% through process improvement, reduced turnover, increased associate engagement and developed talent internally and for the North East region.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
District Digital Manager
Walmart
03.2019 - 12.2020
- Directly responsible for the day to day operation and execution for 17 facilities
- Drive Omni-channel performance and efficiencies by collaborating with stake holders to obtain market research and data; reviewing key performance indicators such as customer satisfaction scores wait time, sales and product quality and building action plan to improve performance
- Drive the execution of multiple business plans and projects by identifying customer and operational needs.
- Designed and implemented digital, web and social strategies to align with client business goals.
- Managed, coached and developed direct reports.
- Increased customer engagement through social media.
Market (District) Asset Protection Manager
Walmart
02.2014 - 03.2019
- Build and maintain partnership with business leaders in 9 facilities to ensure the asset protection function meets business needs
- Drive Asset Protection results across 9 facilities
- Drive the execution of multiple business plans and projects
- Minimize financial risk and meet expected facility level shrink goals
- Promote and support company policies, procedures, mission, values and standards of ethics and integrity
- Provide supervision and development opportunities for associates
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Represented Walmart in court proceedings and investigations.
- Built cross-functional relationships with business partners to reduce losses.
- Reduced shrink by 1% through thorough training of loss prevention staff and meticulous reviews of company documents.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Performed thorough cash audits and deposit investigations.
Co-Manager
Walmart
08.2013 - 01.2014
- 91 million
- Execute all day to day operations including hiring, budgeting, payroll control, inventory control, shrink initiatives, team development, planning, customer service, community relations and handle open door cases
Asset Protection Manager
Walmart
03.2012 - 07.2013
- Conduct investigation on internal cases
- Conduct weekly safety meetings
- Execute all corporate shrink reduction initiatives
- Complete pre-inventory and high shrink visits for all stores in the market
- Consistently meet all external case minimums requirement
- Conduct weekly hazmat inspection
- Review all on-hand count changes to ensure accurate inventory levels
- Monitor and maintain all merchandise protection standards
- Hire and develop the AP team
- Assist with all daily store operations
- Built partnership between operation and Asset protection
- Daily audit of all cash controls
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
Finance Manager
Sharpe Engineering
10.2010 - 02.2012
- Perform the day to day processing of accounts payable and accounts receivable transactions to ensure that company finances are maintained in an effective, up to date and accurate manner
- Granting of credit to designated customer accounts within specified credit lines, including making appropriate credit arrangements to support credit requirements
- Check and approve purchasing
- Process of financial information in accordance with Australian Accounting Standards in order to provide accurate management and statutory report information which includes but not limited to general ledger, journal and monthly reconciliation
Fraud Investigator
Fifth Third Bank
05.2004 - 08.2010
- Data system analysis to identify fraudulent transactions/accounts on multiple lines of business
- Investigate assigned risk work queues or internal or external referrals to determine risk potential to the bank based on established fraud systems and procedures, company policy, as well as federal and state banking regulations
- Requesting documentation of transactions from operations, customers, merchants and other financial institutions to make appropriate risk decisions
- Utilizing the company’s investigative case management system to handle the significant caseload
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Education
BS degree - Criminal Justice
UNIVERSITY OF CINCINNATI, Education
Skills
- Customer Service
- Team Leadership
- Business Leadership
- Shrink Minimization
- Safety and Security Enforcement
- Profit and Loss
- Budget Controls
- Inventory Management
- Time Management
- Maximizing Profitability
- Staff Management
- Employee Motivation
- Leadership Development
- Process Improvement
- Outstanding Communication Skills
- Budgeting and Cost Control
- Performance Monitoring and Evaluation
- Loss Prevention Procedures
- Policies and Procedures
- Business Growth Initiatives
Additional Information
- AWARDS: , Market Asset Protection Manager of the quarter Most internal cases for second half of the year for the region Asset Protection Manager of the quarter
Timeline
Store Manager
Walmart Stores
12.2020 - Current
District Digital Manager
Walmart
03.2019 - 12.2020
Market (District) Asset Protection Manager
Walmart
02.2014 - 03.2019
Co-Manager
Walmart
08.2013 - 01.2014
Asset Protection Manager
Walmart
03.2012 - 07.2013
Finance Manager
Sharpe Engineering
10.2010 - 02.2012
Fraud Investigator
Fifth Third Bank
05.2004 - 08.2010
BS degree - Criminal Justice
UNIVERSITY OF CINCINNATI, Education