Summary
Overview
Work History
Education
Skills
Timeline
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Shagregory Haywood

Memphis,TN

Summary

I have over 10 years of experience in customer service, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Warehouse Inventory Clerk

Medtronic/Ceva
10.2023 - 01.2025
  • Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
  • Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
  • Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
  • Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
  • Supported quality control efforts, inspecting incoming shipments for damage or discrepancies before adding them to the inventory system.
  • Ensured workplace safety by maintaining a clean and organized workspace, adhering to company policies regarding storage and handling procedures.
  • Expedited order processing times with quick identification of product locations within the warehouse, utilizing barcode scanning technology and efficient search strategies.

Warehouse Material Handler

Makesson
11.2022 - 03.2023
  • Located materials and supplies by pulling and verifying items on production orders.
  • Sorted materials for scanning to meet production goals.
  • Operated various types of equipment, such as pallet jacks to safely transport materials throughout the facility.
  • Performing the physical tasks involved in the shipping, receiving, storing, and distributing medical/pharmaceutical products
  • Pulling and filling orders
  • Working with RF Scanning equipment to maintain records of merchandise shipped, as well as examining, stocking, and distributing materials in inventory and on manufacturing lines
  • Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
  • Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
  • Maintained inventory by identifying, labeling and placing materials and supplies in stock.
  • Observed safety procedures and practices to prevent injury.

Customer Call Center Representative

SelectQuote
04.2021 - 12.2022
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.

Material Handler

Amazon Fulfillment Facility
09.2018 - 02.2021
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Education

High School Diploma -

Craigmont High School
Memphis, TN
05.2017

Skills

  • Written and Oral Communications
  • Processing
  • Data Entry
  • Payment Processing
  • High-Volume Environment
  • Customer service
  • Call center customer service
  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Heavy lifting
  • Cleaning and organizing
  • Loading and unloading
  • Warehouse safety
  • Telephone etiquette

Timeline

Warehouse Inventory Clerk

Medtronic/Ceva
10.2023 - 01.2025

Warehouse Material Handler

Makesson
11.2022 - 03.2023

Customer Call Center Representative

SelectQuote
04.2021 - 12.2022

Material Handler

Amazon Fulfillment Facility
09.2018 - 02.2021

High School Diploma -

Craigmont High School

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