Shagregory Haywood
Memphis,TN
Summary
I have over 10 years of experience in customer service, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Warehouse Inventory Clerk
Medtronic/Ceva
Memphis TN
10.2023 - 01.2025
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
- Supported quality control efforts, inspecting incoming shipments for damage or discrepancies before adding them to the inventory system.
- Ensured workplace safety by maintaining a clean and organized workspace, adhering to company policies regarding storage and handling procedures.
- Expedited order processing times with quick identification of product locations within the warehouse, utilizing barcode scanning technology and efficient search strategies.
Warehouse Material Handler
Makesson
Olive Branch, Mississippi
11.2022 - 03.2023
- Located materials and supplies by pulling and verifying items on production orders.
- Sorted materials for scanning to meet production goals.
- Operated various types of equipment, such as pallet jacks to safely transport materials throughout the facility.
- Performing the physical tasks involved in the shipping, receiving, storing, and distributing medical/pharmaceutical products
- Pulling and filling orders
- Working with RF Scanning equipment to maintain records of merchandise shipped, as well as examining, stocking, and distributing materials in inventory and on manufacturing lines
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Observed safety procedures and practices to prevent injury.
Customer Call Center Representative
SelectQuote
Remote
04.2021 - 12.2022
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Detailed payment options and explained price, receipt and billing details to customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
Material Handler
Amazon Fulfillment Facility
Memphis, TN
09.2018 - 02.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Education
High School Diploma -
Craigmont High School
Memphis, TN05.2017
Skills
- Written and Oral Communications
- Processing
- Data Entry
- Payment Processing
- High-Volume Environment
- Customer service
- Call center customer service
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Heavy lifting
- Cleaning and organizing
- Loading and unloading
- Warehouse safety
- Telephone etiquette
Timeline
Warehouse Inventory Clerk
Medtronic/Ceva
10.2023 - 01.2025
Warehouse Material Handler
Makesson
11.2022 - 03.2023
Customer Call Center Representative
SelectQuote
04.2021 - 12.2022
Material Handler
Amazon Fulfillment Facility
09.2018 - 02.2021
High School Diploma -
Craigmont High School