Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHAGUFA POPAL

Pooler,GA

Summary

Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Overview

12
12
years of professional experience

Work History

Account Manager/Regional Recruiter

TeamWRX
03.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Effectively managed relationships with external recruitment agencies to maximize the benefits of their services while minimizing costs.
  • Developed targeted recruitment campaigns for specific roles, attracting qualified applicants and reducing overall timetofill.
  • Implemented a referral program that encouraged current employees to recommend potential candidates, leading to an increase in quality applicants.
  • Organized successful regional job fairs and networking events, resulting in higher visibility for the company''s brand among potential candidates.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Savard Personnel Labor & Marine

05.2022 - 11.2022
  • Making calls throughout the day to follow up with candidates in regards to their interview and hiring process
  • Updating statuses in timely manner as well as responding to emails on what the next step for the candidates are with clients.

Randstad

10.2020 - 03.2022
  • Worked with Pandemic Unemployment Assistance Program
  • Advised claimant to upload appropriate documents requested to be assisted with their claims
  • Reviewed and followed up with claimants emails daily to make sure documents they submitted are clear and not expired
  • Guided claimants to right department and handed out appropriated resources need for claimants claims to be further assisted
  • Followed up with customers on unresolved issues
  • Followed up on potentially fraudulent claims initiated by claims representatives.

NMLS Banker

US Bank
10.2017 - 10.2020
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service
  • Evaluated client financial positions and identified most appropriate banking products
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Filing documents for construction workers whether it was commercial or residence
  • Kept everything in order and organized documents for processing when needed.

Teller

PNC Bank
05.2014 - 09.2017
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Helped customers select products that best fit their personal needs
  • Opened and closed store, which included counting cash drawers and making bank deposits
  • Educated customers on product and service offerings
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Processed all sales transactions accurately and in timely fashion
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Linguistics

Worldwide Language Resource
02.2012 - 03.2014
  • Deployed to Afghanistan to work for DOD with Female Engagement Team Linguist


  • Interpreted conversations, interviews, conferences and interviews
  • Mentored new staff on processes and procedures pertinent to tasks at hand to enhance project and program success
  • Prepared briefings for shareholder meetings
  • Tracked negative communication on radio for DOD.

Education

Nursing -

Augusta Technical College
Augusta, GA

Advanced Diploma -

Mehlville Sr. High School
St. Louis, MO
08.2010

Skills

  • Claims review
  • Transactions reconciliation
  • Documentation abilities
  • Data integrity
  • Ability to archive files
  • Ability to compile data
  • Collaborative relationships

Languages

English
Dari
Pashto
Farsi

Timeline

Account Manager/Regional Recruiter

TeamWRX
03.2023 - Current

Savard Personnel Labor & Marine

05.2022 - 11.2022

Randstad

10.2020 - 03.2022

NMLS Banker

US Bank
10.2017 - 10.2020

Teller

PNC Bank
05.2014 - 09.2017

Linguistics

Worldwide Language Resource
02.2012 - 03.2014

Nursing -

Augusta Technical College

Advanced Diploma -

Mehlville Sr. High School

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SHAGUFA POPAL