Shagufta Mohammad
Brooklyn
Summary
I am a graduate student who is currently in progress of achieving a Master of Arts degree at John Jay College of Criminal Justice. I will begin this process in the upcoming year as I have already achieved the Advanced Certificate needed for the program. I am writing to express my interest in working with you. I am interested in this position and learned about it through Indeed's career website. The skill set intended for this position is relatively similar to the major that I have studied. After graduation, I plan to continue my education by pursuing my dream of attending law school and becoming an attorney.
Overview
8
8
years of professional experience
Work History
Manager
Duane Reade
New York
07.2021 - 05.2026
- Provided direct supervision to employees to maintain a well moving store and environment.
- Dealt with any form of managerial duties with the inclusion of heavy cash handling.
- Responsibilities include but aren't limited to: ordering, managing, cleanliness, organization, stocking, lifting, cameras, alarms, and security.
- Trained new employees on customer service and store policies effectively.
- Oversaw inventory management, ensuring optimal stock levels and organization.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Resolved customer complaints promptly to maintain service quality and satisfaction.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Tutor (Freelancer)
Kadama
New York
05.2021 - 05.2022
- Tutored students from elementary school, middle school, high school, and college in various subjects.
- Provided easy educational support assisting students with assignments and review essays and papers.
- Taught various different languages at students request.
- Provided virtual assistance via virtual meeting and messaging platforms based on student's needs.
- Assisted students with homework and study material comprehension.
- Developed personalized lesson plans tailored to individual learning needs.
- Evaluated student progress and provided constructive feedback regularly.
- Assisted students in developing effective study habits and strategies for success in school.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Explained tutoring services and booked tutoring appointments.
- Assisted students of varying skill levels with understanding and excelling in studies.
Court Navigator Intern
New York State Unified Court System
New York
01.2019 - 01.2020
- Helped with using computers located in the courthouse to obtain information and fill out court forms using the Do It Yourself (DIY) computer programs.
- Assisted individuals to find information about the law and provided assistance in finding a lawyer on a website called Law Help.
- Assisted individuals in finding resources in the courthouse and outside the court building to assist in resolving their cases.
- Supported individuals in collecting and organizing documents needed for their cases.
- Accompanied persons during hallway negotiations with opposing attorneys.
- Escorted persons in conferences with the judge or the judge's court attorney.
- Responded to a judge's or court attorney's questions asking for factual information on the case.
- Assisted court personnel with navigating case management systems.
- Provided support to judges and clerks during courtroom proceedings.
- Facilitated training sessions for new staff on court navigation processes.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
- Provided information and guidance to clients on how to access services and resources.
Sales Associate
ATIF Future Fabrics & Appliances
Brooklyn
01.2018 - 06.2018
- Interacted with customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts.
- Drove sales through upselling products based on customer's past purchases and preferences.
- Assisted in marketing efforts while building rapport with customers by inviting them to special events.
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.
- Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs.
- Maintained organized displays to enhance product visibility and accessibility.
- Collaborated with team members to ensure effective inventory management.
- Processed customer transactions efficiently at the point of sale.
- Provided product knowledge to customers, answering inquiries and offering recommendations.
- Supported promotional events, helping to set up displays and engage customers.
- Managed stock levels and participated in regular inventory counts.
- Resolved customer issues promptly, ensuring a positive shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
Poll Worker
The Board of Elections in the City of New York
New York
11.2020
- Assist in opening and closing activities and post signage to inform and direct voters.
- Greet and welcome voters providing a friendly environment.
- Direct voters to the correct ED/AD table and correct poll site location when necessary.
- Assist in voter registration applications and verify the voter registration status.
- Assist with issuing and reviewing affidavits and provide referral slips when necessary.
- Hand out poll worker applications to those interested and encourage voters to work.
- Ensure great communication and service to all voters.
Education
Master of Arts Degree - Criminal Justice
John Jay College of Criminal Justice, CUNY
New York, NYAdvanced Certificate - Criminal Investigation
John Jay College of Criminal Justice, CUNY
New York, NYBachelor of Science Degree - Criminal Justice and Minor in Law
John Jay College of Criminal Justice, CUNY
New York, NYAssociates Degree - Criminal Justice
Borough of Manhattan Community College, CUNY
New York, NYSkills
- Internet research
- Microsoft Office applications
- Adobe Photoshop applications
- Virtual assistant
- Social media network
- Legal research
- Customer service
- Data analysis
- Project management
- Inventory management
- Business planning
- Sales techniques
- Cross-functional teamwork
- Regulatory compliance
Languages
Bilingual fluent in English, Spanish, Urdu, Arabic.
Timeline
Manager
Duane Reade
07.2021 - 05.2026
Tutor (Freelancer)
Kadama
05.2021 - 05.2022
Poll Worker
The Board of Elections in the City of New York
11.2020
Court Navigator Intern
New York State Unified Court System
01.2019 - 01.2020
Sales Associate
ATIF Future Fabrics & Appliances
01.2018 - 06.2018
Master of Arts Degree - Criminal Justice
John Jay College of Criminal Justice, CUNY
Advanced Certificate - Criminal Investigation
John Jay College of Criminal Justice, CUNY
Bachelor of Science Degree - Criminal Justice and Minor in Law
John Jay College of Criminal Justice, CUNY
Associates Degree - Criminal Justice
Borough of Manhattan Community College, CUNY