SHAGUFTA UMAIR
Katy,TX
Summary
Professional in practice management with focus on delivering high-quality results and fostering collaborative team environments. Known for successfully implementing strategic plans and improving operational efficiency. Strong emphasis on team collaboration and adaptability to changing needs, ensuring reliability and consistent performance.
Overview
9
9
years of professional experience
Work History
Practice Lead
Houston Methodist Debakey Cardiology
07.2024 - Current
- Coordinates daily practice operations independently.
- Organizing daily schedules and work activities.
- Aiding with Physicians and staff on daily basis with Clinic needs.
- Maintain healthy relationship with conflict management.
- Performing 1:1 with staff to resolve conflicts and work as preceptor / mentor to help them accelerate.
- Independently conducting site visits.
- Work on different projects to help with clinic flow.
- Work on daily basis to identify and provide resolution to patient complaints.
- Ensures all requests have been handled in a timely manner.
- Identifies and assesses issues and opportunities for improvement and discuss with management on daily basis.
- Contributes toward improving practice quality and safety scores.
- Manage employee timecard effectively.
- Identify issues to help employee accumulate overtime.
- Assist employees with strategic planning on their time management, identifies training opportunities for the staff and discuss improvement plans with operation manager.
Clinic Coordinator
Houston Methodist Primary Group/ Rheumatology/ Same Day Clinic
06.2022 - 01.2024
- Provided thorough supervision for day-to-day operations of all departments in accordance to policies.
- Improved provider, patient, and staff satisfaction by driving continuous improvement initiatives that supported an innovative culture and job satisfaction; fostered a culture of innovation, collaboration, and operational excellence.
- Assisted with monitoring expenses and reported variances as needed.
- Regulatory Compliance/Audits, Control of office supplies, medical supplies, and vaccines.
- Assisted management with managing the recruitment selection, retention, training, and supervision of personnel as needed.
- Assisted management with reviewing timecards, Payrolls, responded to patient inquiries, addressed concerns and solved issues to guarantee patient satisfaction.
- Analyzed data to highlight success, cost effectiveness, and time efficiencies.
- Consistent communication with members of management and Director.
- Demonstrated Integrity, Compassion, Accountability, Respect & Excellence values.
Senior Medical Assistant/ Clinic Coordinator
Houston Methodist Primary Care Group
03.2021 - 06.2022
- Coordinated the workflow of the office.
- Assumed backup duties for receptionist, cashier, and Medical Assistant duties.
- Patient check-in and out, Insurance verification, collected co-pays.
- Work the referral and charge work queues.
- Provided back office coverage when nurse was out.
Clinic Coordinator/ Senior Medical Assistant
Memorial Hermann Medical Group Urology
05.2016 - 11.2020
- Supervising over all the MA duties and training new staff.
- Managing physician's daily schedule and supervising the surgery schedule.
- Obtaining surgical insurance verifications and authorizations.
- Managing inventory for clinic.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT10-2025
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT03-2025
Associate of Science - Science
Lone-Star Community College
Houston TX09-2023
Bachelor of Science - Child Psychology and Development
University of Karachi
Skills
- Excellent Leadership
- Staff Training and Development
- Teambuilding
- Process Improvement
- Finance and Budgeting
- Excel
- Word
- Power Point
- Multiple EMR's/Epic
- Excellent Communication
- Policy & Procedure Development
- Regulatory Compliance/Audits
- Data-Driven/Decision-Maker
- Project Management
- Critical thinking
- Team collaboration
- Active listening
- Operations management
- Schedule management
- Strategic planning
- Conflict resolution
- Process implementation
Timeline
Practice Lead
Houston Methodist Debakey Cardiology
07.2024 - Current
Clinic Coordinator
Houston Methodist Primary Group/ Rheumatology/ Same Day Clinic
06.2022 - 01.2024
Senior Medical Assistant/ Clinic Coordinator
Houston Methodist Primary Care Group
03.2021 - 06.2022
Clinic Coordinator/ Senior Medical Assistant
Memorial Hermann Medical Group Urology
05.2016 - 11.2020
Bachelor of Science - Child Psychology and Development
University of Karachi
MBA - Healthcare Administration
Western Governors University
Bachelor of Science - Healthcare Administration
Western Governors University
Associate of Science - Science
Lone-Star Community College