Shagun Khanna
Bellerose,NY
Summary
Hardworking and knowledgeable, successful at helping patients feel comfortable and collecting important measurements for physicians. Excellent documentation, patient assessment and procedural support skills. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
13
13
years of professional experience
Work History
Front Desk Manager
Dr. Mitchell Berger M.D.
05.2022 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and make appointments for patients.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Prepared weekly employee work schedules to meet operational needs.
- Managed front desk maintenance of patient records and various lab data.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Obtained authorizations for all diagnostic radiology procedures.
- Coordinated with various labs and doctor's offices to maintain updated patient records.
Senior Surgical Coordinator
Manhattan Orthopedics & Sports Medicine
12.2013 - 05.2022
- Prepared patients for surgery by coordinating with primary care physicians for preoperative medical exams
- Coordinating with hospitals by sending appropriate medical forms and authorizations prior to surgery
- Managed postoperative care with various agencies to ensure maximum care for the patient
- Obtained authorization and benefits for surgeries from insurance companies
- Obtained authorizations for various other procedures (MRI's, CAT Scans, X-Rays)
- Appealed denials and inconsistencies with insurance companies
- Ensured preparations for surgeries by scheduling the necessary equipment and procedure rooms and maintaining surgical inventory
- Managed surgical documents, gathered and inputting patients information
- Complied detailed information about patients medical histories
- Protected company and customer data by consistently following information security policies
- Approached and solved work problems with initiative and knowledge of EPIC and ECW operations
- Fixed issues with equipment such as ECW and EPIC with effective troubleshooting and mechanical repair abilities
- Oversaw scheduling, including making and preparing surgery appointments each week
- Worked effectively with diverse teams to accomplish daily objectives
- Served patients by going above and beyond to offer exceptional support for all needs
- Supported team with expert administrative support
- Developed solid relationships with staff, customers and vendors to expertly handle operational requirements.
- Coordinated with facilities to set up surgeries for 6 doctors.
Front Desk Manager/Surgical Coordinator
NY Orthopedics
07.2010 - 12.2013
- Managed everyday front desk operations including making patient charts and daily workflow sheets
- Obtained authorizations from insurance for office visits, MRI procedures, X-Rays and various other procedures
- Checked in patients upon arrival
- Putting together paperwork and efficiently processing the patient through the check-in procedure
- Expertly managing front desk staff including daily work schedules and vacation schedules
- Fixed issues with equipment with effective troubleshooting
- Maintained excellent relationship with hospitals and various vendors for surgical procedures
- Managed billing for surgical procedures
- Ensured all surgical cases are scheduled in a timely manner in accordance with the surgeons directions.
Education
Bachelor's - Economics
Queens College
NY, New YorkSkills
- Proficient in EPIC and ECW
- 10 years Excellent Patient Recordkeeping
- 10 years Expert Physician Support
- 10 years Customer relations expert
- 10 years
- Medical Office Experience
- Insurance Verification
- Medical Terminology
- Medical Coding
- CPT Coding
- ICD-10
- EMR Systems
- Microsoft Office
- Medical Scheduling
- Anatomy Knowledge
- Medical Billing
Personal Information
Title: Healthcare and Patient Expert
Timeline
Front Desk Manager
Dr. Mitchell Berger M.D.
05.2022 - Current
Senior Surgical Coordinator
Manhattan Orthopedics & Sports Medicine
12.2013 - 05.2022
Front Desk Manager/Surgical Coordinator
NY Orthopedics
07.2010 - 12.2013
Bachelor's - Economics
Queens College
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