Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AssistantManager

Shah Khan

Pearland,TX

Summary

Results-oriented professional with a strong background in designing, deploying, supporting, and analyzing LAN/WAN protocols. Proficient in utilizing network monitoring tools, security applications, and redundancy protocols to optimize network performance. Skilled in OSI Model, TCP/IP suite, and VLAN configuration. Experienced in project documentation and adept at managing Cisco equipment. Known for troubleshooting complex issues and proficient in Ethernet switching, VLANs, HSRP, and Spanning Tree Protocol. Additionally, bring specialized expertise in Cradlepoint cell modems and M Guards, contributing to enhanced network reliability and security.

Overview

18
18
years of professional experience

Work History

Network Administrator

Everline TechOps LLC
03.2022 - 09.2023
  • .Managed a diverse range of network equipment, including FortiGate, SonicWall Firewalls, and Cisco switches, ensuring seamless operations in the oil and gas sector.
  • Utilized monitoring tools such as OpManager to oversee and maintain customer network equipment, minimizing downtime.
  • Responded promptly to support tickets, effectively resolving network issues and minimizing disruptions.
  • Led a project configuring 300 Cradlepoint cell modems for DMVPN, rigorously testing each setup before deployment.
  • Collaborated with the control room team to swiftly resolve communication disruptions at various sites.
  • Conducted on-site installations of 30 Cradlepoint cell modems, ensuring proper functionality.
  • Assisted SCADA team in point-to-point testing, ensuring reliable network connections for seamless data transmission.
  • Implemented robust network security measures, including firewalls, access controls, and intrusion detection systems.
  • Conducted regular network audits, identifying vulnerabilities and optimizing performance.
  • Collaborated on network infrastructure upgrades and expansion projects, aligning them with business objectives.
  • Documented network configurations and procedures, creating valuable knowledge resources for issue resolution.
  • Stayed current with industry trends, proactively enhancing network infrastructure and security.
  • Participated in on-call rotations, providing 24/7 support for critical network issues, and ensuring reliability and continuity of operations.

Network Engineer

Windstream
01.2020 - 02.2022
  • Perform detailed troubleshooting, installation, and maintenance of Websense content filtering, Cisco ACS, Cisco Works LAN management, SolarWinds network monitoring suite including SolarWinds engineer's edition and all associate toolsets
  • Installing and configuring WAN networks using PPP, HDLC, ISDN, Frame Relay, EIGRP
  • OSPF and RIPv2, implementing on Access Networks and Metro Ethernet Networks
  • Configuring and troubleshooting of VLANs and switch trunks
  • Providing technical support and resolution for LAN-WAN upgrades and outages
  • Troubleshooting issues with routing protocols
  • Working on Cisco ASA 5500 series firewalls, Nexus 7000, 5000 series switches
  • Efficient use of Microsoft Visio for technical diagrams, technical documentation, and presentation tools.

Manager

Malt-N-Burger
01.2011 - 12.2019
  • Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll timekeeping and paperwork for new hires and terminations.

Advanced Technical Customer Service Representative

EchoStar
02.2006 - 09.2011
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries promptly.
  • Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
  • Responded to customer inquiries and provided technical assistance over the phone and in person.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Certificate - CCNA: Cisco Certified Network Associate

CISCO
10.2019

Police Academy-Basic Course (Intensive): - Criminal Justice

Alvin Community College
Alvin, Texas
03.2013

Skills

Proficient in OSI Layer and TCP/IP model, with expertise in IP Subnetting for efficient addressing

  • Skilled in Routing Protocols including OSPF, RIP, EIGRP, and BGP
    Experienced in implementing HSRP for redundancy
  • Knowledgeable in VLAN and VTP management
    Proficient in STP for network loop prevention
  • Experienced in Packet Loss Testing and Jack Port Activation
    Strong understanding of IP Addressing/Subnetting
  • Capable of Performance Monitoring and Diagnosis/Troubleshooting
    Experienced in LAN/WAN configuration and optimization
  • Proficient in DNS and DHCP administration
    Familiar with OT (Operational Technology) in the oil and gas industry

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Network Administrator

Everline TechOps LLC
03.2022 - 09.2023

Network Engineer

Windstream
01.2020 - 02.2022

Manager

Malt-N-Burger
01.2011 - 12.2019

Advanced Technical Customer Service Representative

EchoStar
02.2006 - 09.2011

Certificate - CCNA: Cisco Certified Network Associate

CISCO

Police Academy-Basic Course (Intensive): - Criminal Justice

Alvin Community College

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Shah Khan