Summary
Overview
Work History
Education
Skills
Timeline
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Shah Moradian

Centreville,VA

Summary

Resourceful professional in manufacturing engineering known for high productivity and efficient task completion. Specialize in process optimization, quality control, and lean manufacturing techniques. Excel at problem-solving, teamwork, and communication, ensuring smooth operations and continuous improvement in fast-paced environments. Innovative engineer with background in diverse engineering projects, including design optimization and process improvement. Strong analytical skills, adept at problem-solving and implementing efficient solutions to enhance productivity. Proven ability to lead teams towards achieving project goals within deadlines, significantly improving operational efficiency and reducing costs.

Overview

8
8
years of professional experience

Work History

Process Control and Support Engineer

KLA-Tencor
Centreville, VA
03.2018 - Current
  • Monitored system performance to ensure optimal functioning of services.
  • Provided technical support to customers via phone and remote assist tools, troubleshooting hardware and software related issues.
  • Trained other team members on relevant technologies and procedures.
  • Participated in regular meetings with management regarding project status updates.
  • Maintained inventory of all equipment used by the company's staff.
  • Configured and maintained network devices, including routers, switches, and firewalls.
  • Monitored system performance and recommended upgrades to improve efficiency and reliability.
  • Implemented backup and recovery procedures to safeguard against data loss.
  • Conducted root cause analysis for recurring problems to prevent future occurrences.
  • Developed and maintained detailed documentation of common issues and solutions to enhance knowledge base.
  • Facilitated communication between technical and non-technical stakeholders to ensure clear understanding of issues.
  • Optimized system configurations for maximum performance and reliability.
  • Coordinated with vendors and suppliers to resolve hardware and software issues.
  • Ensured compliance with security policies and procedures to protect sensitive information.
  • Provided remote troubleshooting and support for software and hardware problems.
  • Assisted in the deployment of new software applications and hardware systems.
  • Analyzed system logs and performance metrics to proactively identify and mitigate potential issues.
  • Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Collected, analyzed and reported on data for use in operational planning.
  • Developed training materials and procedures or trained users in proper use of hardware or software.

Rapid Response Engineer

Proautomated
Costa Mesa, California
01.2017 - 03.2018
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Coordinated activities with suppliers, contractors or other departments.
  • Performed testing to determine functionality or optimization.
  • Completed regulatory documents concerning safety issues.
  • Finished projects on time and within budget.
  • Assisted in troubleshooting issues related to product design or manufacturing processes.
  • Calibrated scientific or technical equipment.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated a variety of machinery and tools safely and efficiently.

Education

Master of Science - Technology Management

George Mason University
Fairfax, VA
06-2021

Bachelor of Science - Electrical Engineering

University of Engineering
Punjab
08-2015

Skills

  • System performance monitoring
  • Backup and recovery
  • Root cause analysis
  • Project management
  • Team Collaboration
  • Troubleshooting and Diagnostics
  • Hardware and software installation
  • Programming
  • Ticketing systems
  • Technical writing & documentation
  • SQL database
  • ITIL framework
  • UNIX shell scripting
  • Linux system administration
  • Machine calibration
  • Network configuration
  • CAD drafting
  • Standard Microsoft Office

Timeline

Process Control and Support Engineer

KLA-Tencor
03.2018 - Current

Rapid Response Engineer

Proautomated
01.2017 - 03.2018

Master of Science - Technology Management

George Mason University

Bachelor of Science - Electrical Engineering

University of Engineering

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Shah Moradian