Shah Trishala
Groves,TX
Summary
Results-oriented General Manager with expertise in operations management, budgeting, and strategic planning. Committed to enhancing customer satisfaction and team performance through effective training and inventory control.
Overview
12
12
years of professional experience
Work History
General Manager
Sonesta Essential
Beaumont, Texas
10.2024 - Current
- Led daily operations to ensure smooth workflow and staff coordination.
- Developed strategic initiatives to enhance customer satisfaction and service quality.
- Oversaw inventory management and supply chain logistics for efficiency.
- Implemented training programs to enhance team skills and performance.
- Analyzed market trends to inform business decisions and operational improvements.
- Fostered a positive workplace culture through effective communication and leadership.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
General Manager
Crystal Inn Port Arthur
Port Arthur, Texas
09.2022 - Current
- Led daily operations to ensure smooth workflow and staff coordination.
- Managed budgets and financial planning for operational activities.
- Developed strategic initiatives to enhance customer satisfaction and service quality.
- Oversaw inventory management and supply chain logistics for efficiency.
- Implemented training programs to enhance team skills and performance.
- Analyzed market trends to inform business decisions and operational improvements.
- Fostered a positive workplace culture through effective communication and leadership.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Manager
America's Best Value Inn & Suites
Groves, Texas
09.2021 - 08.2022
- Supervised daily operations to ensure efficient service and product quality.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Coordinated staff schedules to optimize coverage during peak hours.
- Collaborated with franchise leadership on strategic initiatives for improvement.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Medical Assistant
Gulf Coast Cardiology Group PLCC
Groves, Texas
09.2019 - 08.2021
- Assisted healthcare providers with patient examinations and procedures.
- Recorded patient medical histories and vital signs accurately.
- Scheduled patient appointments and managed the front desk efficiently.
- Provided patient education on medication and treatment plans clearly.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Server
Marble Slab Creamery
Port Arthur, Texas
01.2019 - 06.2019
- Provided exceptional customer service in a fast-paced ice cream shop.
- Prepared and served a variety of ice cream flavors and desserts.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash transactions accurately at the register.
- Assisted customers with menu selections and special requests.
- Followed food safety guidelines to ensure product quality and sanitation.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Manager
Dunkin' Donuts Franchising
Clarksboro, New Jersey
08.2015 - 01.2018
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and conducted regular stock assessments.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored compliance with health and safety regulations in the workplace.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant
Jivdaya Charitable Trust
Ahmedabad, Gujarat India
04.2014 - 05.2015
- Assisted veterinarians during examinations and procedures for animal care.
- Monitored animal behavior and health, reporting concerns to veterinary staff.
- Managed inventory of supplies and equipment, ensuring availability for daily operations.
- Maintained cleanliness of facilities, cages, and examination rooms for safety standards.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
Education
Medical
Online
Texas09-2019
High School - Commerce
Mt. Carmel
Ahmedabad India03-2014
Skills
- Operations management
- Budgeting
- Strategic planning
- Inventory control
- Customer service
- Staff training
Timeline
General Manager
Sonesta Essential
10.2024 - Current
General Manager
Crystal Inn Port Arthur
09.2022 - Current
Manager
America's Best Value Inn & Suites
09.2021 - 08.2022
Medical Assistant
Gulf Coast Cardiology Group PLCC
09.2019 - 08.2021
Server
Marble Slab Creamery
01.2019 - 06.2019
Manager
Dunkin' Donuts Franchising
08.2015 - 01.2018
Assistant
Jivdaya Charitable Trust
04.2014 - 05.2015
Medical
Online
High School - Commerce
Mt. Carmel