Summary
Overview
Work History
Education
Skills
References
Timeline
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SHAH WEST

Cumming,US

Summary

Empowering leader with a strong work ethic, thrives in fast multi-task environment and offering a proven track record of consistently driving results by forming and leading high-performing teams with a willingness to think outside of the box. Excellent communicator and manager with expertise in day-to-day operations. A perceptive and innovative team leader with strong automotive background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote success. Well-organized and proactive retail professional with good communication skills and positive attitude. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes workflow management to maximize shop efficiency and technician satisfaction, exceptional customer service and a proven sales record.

Overview

8
8
years of professional experience

Work History

Service Advisor

Hyundai of Kennesaw
Kennesaw, Georgia
01.2024 - Current
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Upsold additional products or services when appropriate.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Researched coverages under warranties and determined requirements for coverage.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Store Manager

America's Service Station
Alpharetta, Georgia
04.2023 - 07.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Ensured compliance with safety regulations and company policies.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Service/Shop Manager

Nadal Motors
Marietta, Georgia
04.2019 - 04.2023
  • Managed service operations by effectively utilizing Alldata for various tasks including tracking technician efficiency, generating repair orders, procuring parts, and handling customer invoices
  • Guided team to consistently achieve daily, weekly and monthly production goals.
  • Negotiated supplier contracts for goods at favorable prices.
  • Resolved customer complaints promptly and professionally.
  • Managed daily operations including opening and closing procedures, cash handling and banking activities.
  • Oversaw the recruitment, training and development of new staff members.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Provided reports and cost analysis of vehicles to owner for strategies to increase revenue for investors
  • Kept the shop organized, safe, and clean in order to maintain high productivity and maximize employee/customer satisfaction
  • Improved operational success by managing team and work flow to ensure high productivity and service goal excellence
  • Investigated and addressed common, advanced, and long-standing customer concerns in order to increase company loyalty.

Customer Service Manager

Nadal Motors
Marietta, Georgia
04.2019 - 10.2019
  • Provided friendly, knowledgeable service and support in response to customer needs
  • Developed procedures and guidelines for customer service department
  • Dealt with customer service issues and complaints, scheduled appointments and ordered parts as needed
  • Ensure that customers are updated daily for repairs and cost
  • Oversee paperwork for customer or warranty repairs with work orders, good will's and invoicing from ALLDATA
  • Vastly improved overall customer satisfaction for service department.

Office Manager

Atlantic Luxury Auto, LLC
Doraville, GA
12.2016 - 04.2019
  • Assisted owner in obtaining his dealer license, working with the state licensing board and zoning committee in Doraville
  • Led a very small team, handling most aspects of the running of the dealership with the exception of car sales and auction purchases.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Developed and implemented office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Education

Some College (No Degree) - Business and Managerial Economics

Pellissippi State Community College
Knoxville, TN

Skills

  • Customer Service Focused
  • Thoughtful, Consistent and Profitable Retail Strategies
  • Powerful, Positive and Determined Leadership
  • Excellent Communication Skills, Written and Verbal
  • Detailed Understanding of Automotive Systems and Adept at Communicating with Customers and Technicians alike
  • Cost Effective Budget, Finance, and Payroll Management
  • Experienced POS Systems, Process Improvement, Scheduling and Workflow

References

References available upon request.

Timeline

Service Advisor

Hyundai of Kennesaw
01.2024 - Current

Store Manager

America's Service Station
04.2023 - 07.2023

Service/Shop Manager

Nadal Motors
04.2019 - 04.2023

Customer Service Manager

Nadal Motors
04.2019 - 10.2019

Office Manager

Atlantic Luxury Auto, LLC
12.2016 - 04.2019

Some College (No Degree) - Business and Managerial Economics

Pellissippi State Community College

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SHAH WEST