Amazon FBA Seller
Own Bussiness
08.2022 - 07.2023
Hi, I’m
Shahab Shah
Citizen of the United States
Deer Park,NY
Summary
Dynamic professional with a friendly, positive attitude and proven customer service skills honed at Dunkin’ Donuts. Adept at problem-solving and fostering teamwork, I successfully managed operations as a Hotel Manager, enhancing guest satisfaction and driving revenue growth. Experienced in e-commerce as an Amazon FBA Seller, leveraging strong business acumen. Developed excellent customer service and time management skills in fast-paced driving environment. Effective in navigating city streets and optimizing routes to ensure timely arrivals. Looking to transition into new field, leveraging strong interpersonal and problem-solving capabilities. Experienced with navigating city routes and ensuring timely and safe transportation. Utilizes problem-solving skills to manage dynamic driving conditions and enhance rider satisfaction. Track record of maintaining high level of customer service through effective communication and adaptability. Smooth driver and experienced [Job Title] versed in helping groups, business travelers and VIPs with transportation needs. Always polished, professional and discreet with passengers. Maintains strict standards and upholds reputation for excellence with consistent on-time operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
National of the United States of America
Work History
Own Bussiness
Amazon FBA Seller
08.2022 - 07.2023
Job overview
- Managed product listings and optimized content for visibility on Amazon platform.
- Conducted market research to identify trends and competitive pricing strategies.
- Implemented inventory management practices to ensure stock availability and reduce storage fees.
- Coordinated with suppliers for timely product sourcing and quality assurance checks.
Own Business
Walmart Seller
02.2020 - 07.2023
Job overview
- Developed effective product listings to enhance online visibility and attract potential customers.
- Managed customer inquiries and provided exceptional service to foster repeat business and build loyalty.
- Executed social media marketing strategies to increase brand awareness and engage target audience.
- Analyzed market trends to identify opportunities for product expansion and sales growth.
SAS 001 INC
Corporations
07.2019 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service
Lyft
07.2016 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Transport
Uber Partner
07.2015 - Current
Job overview
- Built rapport with passengers through friendly conversation and attentive listening.
- Followed designated routes and schedules while operating vehicles.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Responded promptly to customer inquiries via multiple channels, enhancing service experience.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Followed company guidelines and policies when interacting with passengers.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Pointed out landmarks and other points of interest to passengers.
- Collaborated with team members to develop strategies for enhancing overall service delivery quality.
- Developed deep knowledge of local routes and area destinations.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Maintained a high driver rating through excellent communication and navigational skills.
- Remained calm and poised in emergent situations.
- Responded with ease to sudden changes in routes and schedules.
- Adhered to all safety regulations and traffic laws while driving.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Adhered to tight schedule and met departure and arrival deadlines.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Assisted in training new partners on platform navigation and best practices for customer engagement.
- Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Drove VIPs to corporate events and meetings.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Accepted and processed fares.
- Coordinated with local law enforcement to address safety concerns for drivers and passengers.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Managed ride requests and optimized driver-partner communications, improving operational efficiency.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Increased efficiency with effective route planning and GPS navigation usage.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Resolved conflicts between riders and drivers, fostering positive relationships and satisfaction.
- Processed payments for rides and provided accurate change when necessary.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Delivered passengers to destinations safely and on time.
- Observed passengers during the journey and reported any suspicious behavior.
- Communicated with passengers regarding estimated time of arrival.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
- Helped passengers with luggage, collected fares and politely answered questions.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Analyzed feedback from customers to identify trends and recommend service improvements.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Responded to passenger concerns and complaints politely and professionally.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Maintained accurate records of incidents and resolutions for reporting purposes, ensuring compliance with policies.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Customer Service
Uber Partner
07.2015 - Current
Job overview
- Responded promptly to customer inquiries via multiple channels, enhancing service experience.
- Managed ride requests and optimized driver-partner communications, improving operational efficiency.
- Resolved conflicts between riders and drivers, fostering positive relationships and satisfaction.
- Analyzed feedback from customers to identify trends and recommend service improvements.
Hotels
Hotel Manager
01.2016 - 12.2017
Job overview
- Managed daily hotel operations, ensuring optimal guest satisfaction and service quality.
- Supervised front desk staff, providing training and support for enhanced customer interactions.
- Implemented effective scheduling and staffing strategies to meet operational needs.
- Coordinated maintenance and housekeeping services, maintaining high standards of cleanliness.
Customer Service
Dunkin’ Donuts
07.2014 - 12.2015
Job overview
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Toyota Dealership
Sales Associate
01.2010 - 12.2013
Job overview
- Assisted customers in selecting vehicles based on preferences and needs
- Demonstrated product features and benefits to enhance customer understanding
- Collaborated with team members to manage inventory and ensure optimal stock levels
- Processed sales transactions accurately using dealership software systems
- Assisted customers in selecting vehicles, providing product knowledge and recommendations.
- Processed sales transactions efficiently, ensuring accuracy and compliance with dealership policies.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Manhattan New York City Short Course Manhattan, NY
OSHA from Occupational Health And Safety
05.2014 - 07.2025
Galaxy Polytechnic Institute Management Science Risalpur Risalpur Cantt
Diploma Of Associate Engineer from Civil Engineering
01.2010 - 12.2013
Islamia Forward Public School Risalpur Nowshera PakistanRisalpur Cantt
High School from Computer Science
01.1998 - 12.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Citizen of the United States
- Punctuality
- Cleanliness
- Flexibility
- Driving safety
- Strong navigation
- Safe driving
- Clean driving record
- Defensive driving
- Safety awareness
- Valid Driver's license
- [State] Driver's license
- Ability to lift 50 pounds
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Poshto
Native or Bilingual
Hindi
Full Professional
Arabic
Elementary
Timeline
Walmart Seller
Own Business
02.2020 - 07.2023
Corporations
SAS 001 INC
07.2019 - Current
Lyft
Customer Service
07.2016 - Current
Hotel Manager
Hotels
01.2016 - 12.2017
Uber Partner
Transport
07.2015 - Current
Uber Partner
Customer Service
07.2015 - Current
Dunkin’ Donuts
Customer Service
07.2014 - 12.2015
Manhattan New York City Short Course
OSHA from Occupational Health And Safety
05.2014 - 07.2025
Galaxy Polytechnic Institute Management Science Risalpur
Diploma Of Associate Engineer from Civil Engineering
01.2010 - 12.2013
Sales Associate
Toyota Dealership
01.2010 - 12.2013
Islamia Forward Public School Risalpur Nowshera Pakistan
High School from Computer Science
01.1998 - 12.2010
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