Summary
Overview
Work History
Education
Skills
Activities
Educational Attainments
Key Qualities
Timeline
Generic
SHAHADAT HOSSAIN

SHAHADAT HOSSAIN

Event Assistant Manager
Doha,Doha

Summary

To utilize my knowledge and to acquire new knowledge and experience as a determined. Ambitious and self-motivated individual, I can work with minimal supervision alone. Orals a part of a team. All the while improving my time management and people management Skills exceeding my assigned tasks, thus adding value to the overall growth and profitability of the organization.

Overview

7
7
years of professional experience

Work History

Assistant Manager

GLAMOUR EVENT COMPANY
06.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Restaurant Front of House Manager

Golden Oryx Lounge
08.2023 - 05.2024
  • Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
  • Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
  • Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
  • Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
  • Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
  • Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
  • Elevated guest experience by implementing tableside ordering technology for faster order processing and increased accuracy in meal delivery.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
  • Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
  • Boosted restaurant revenue with strategic marketing initiatives and promotions to attract new customers.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Food & Beverage Supervisor

The Ritz-Carlton Doha
12.2017 - 04.2023
  • In charge Flamingos Pool Bar & Beach bar last 3 years
  • Handling Room dining as a In Charge During COV-19
  • Re opening All day Dining Restaurants as a Supervisor
  • Handling Outside catering & Conference
  • Supervises & handle the staff allocation
  • Responsible for all of the events name- tag labelling and execute BEO.
  • Responsible for the set-up lay-out and general out come before the event.
  • Directly in-contact to the guest, handle complaints and general operation.
  • Execute the task of the Manager
  • In-charge for the group function and VIP event.
  • Communicate all throughout to IM team for the proper disposition of the event held.
  • In-charge for all of official work in banquet such as Bill Oasys, Mc. and attendance and office documentation.
  • Communicate service needs to chefs and stewards throughout the events.
  • Inspect and maintain table set-ups for cleanliness, neatness and agreement with the group requirements and company standards and re-solve any problem.
  • Develop and maintain positive working relation shift, with others and support: team to reach common goals.

Education

Higher Secondary Certificate - Science

Bariarhat Degree College

Secondary School Certificate - Science

Mahajan hat F R high school

Skills

Microsoft Windows 11

Activities

Microsoft Windows 98, Microsoft Windows 2000 Professional, Microsoft Windows XP, Internet Browsing & Chatting, Mother tongue, Excellent communicational skill both in Oral and Written, Only speak

Educational Attainments

  • Higher Secondary Certificate, Bariarhat Degree College, 3.00 Science
  • Secondary School Certificate, Mahajan hat F R high school, 98, 3.5, Science

Key Qualities

  • Excellent interpersonal communication skills
  • Self-motivated, self-driven, self-organized & freedom with responsibility
  • Able to work under pressure
  • To develop & maintain excellent relationships with clients and customers
  • Genuine care and comfort of my guest is my highest mission
  • I pledge to provide the finest personal service and facilities for my guest

Timeline

Assistant Manager

GLAMOUR EVENT COMPANY
06.2024 - Current

Restaurant Front of House Manager

Golden Oryx Lounge
08.2023 - 05.2024

Food & Beverage Supervisor

The Ritz-Carlton Doha
12.2017 - 04.2023

Higher Secondary Certificate - Science

Bariarhat Degree College

Secondary School Certificate - Science

Mahajan hat F R high school

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SHAHADAT HOSSAINEvent Assistant Manager
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