SHAHADAT HOSSAIN
Event Assistant Manager
Doha,Doha
Summary
To utilize my knowledge and to acquire new knowledge and experience as a determined. Ambitious and self-motivated individual, I can work with minimal supervision alone. Orals a part of a team. All the while improving my time management and people management Skills exceeding my assigned tasks, thus adding value to the overall growth and profitability of the organization.
Overview
7
7
years of professional experience
Work History
Assistant Manager
GLAMOUR EVENT COMPANY
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Restaurant Front of House Manager
Golden Oryx Lounge
Doha
08.2023 - 05.2024
- Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
- Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
- Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
- Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
- Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
- Elevated guest experience by implementing tableside ordering technology for faster order processing and increased accuracy in meal delivery.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Boosted restaurant revenue with strategic marketing initiatives and promotions to attract new customers.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Food & Beverage Supervisor
The Ritz-Carlton Doha
12.2017 - 04.2023
- In charge Flamingos Pool Bar & Beach bar last 3 years
- Handling Room dining as a In Charge During COV-19
- Re opening All day Dining Restaurants as a Supervisor
- Handling Outside catering & Conference
- Supervises & handle the staff allocation
- Responsible for all of the events name- tag labelling and execute BEO.
- Responsible for the set-up lay-out and general out come before the event.
- Directly in-contact to the guest, handle complaints and general operation.
- Execute the task of the Manager
- In-charge for the group function and VIP event.
- Communicate all throughout to IM team for the proper disposition of the event held.
- In-charge for all of official work in banquet such as Bill Oasys, Mc. and attendance and office documentation.
- Communicate service needs to chefs and stewards throughout the events.
- Inspect and maintain table set-ups for cleanliness, neatness and agreement with the group requirements and company standards and re-solve any problem.
- Develop and maintain positive working relation shift, with others and support: team to reach common goals.
Education
Higher Secondary Certificate - Science
Bariarhat Degree College
Secondary School Certificate - Science
Mahajan hat F R high school
Skills
Microsoft Windows 11
Microsoft Windows 2000 Professional
Microsoft Windows XP
Internet Browsing
Chatting
Interpersonal Communication
Self-motivated
Self-driven
Self-organized
Ability to work under pressure
Customer Relationship Management
Personal Service
Activities
Microsoft Windows 98, Microsoft Windows 2000 Professional, Microsoft Windows XP, Internet Browsing & Chatting, Mother tongue, Excellent communicational skill both in Oral and Written, Only speak
Educational Attainments
- Higher Secondary Certificate, Bariarhat Degree College, 3.00 Science
- Secondary School Certificate, Mahajan hat F R high school, 98, 3.5, Science
Key Qualities
- Excellent interpersonal communication skills
- Self-motivated, self-driven, self-organized & freedom with responsibility
- Able to work under pressure
- To develop & maintain excellent relationships with clients and customers
- Genuine care and comfort of my guest is my highest mission
- I pledge to provide the finest personal service and facilities for my guest
Timeline
Assistant Manager
GLAMOUR EVENT COMPANY
06.2024 - Current
Restaurant Front of House Manager
Golden Oryx Lounge
08.2023 - 05.2024
Food & Beverage Supervisor
The Ritz-Carlton Doha
12.2017 - 04.2023
Higher Secondary Certificate - Science
Bariarhat Degree College
Secondary School Certificate - Science
Mahajan hat F R high school