Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shah Afzal Alam

Washington Twp,NJ

Summary

Professional with strong background in network engineering, bringing practical experience and ability to deliver impactful solutions. Skilled in configuring, managing, and optimizing network systems with focus on security and efficiency. Known for fostering team collaboration and adaptability to meet changing demands. Reliable and results-driven with keen understanding of network protocols, troubleshooting, and infrastructure design

Developed skills in coordinating teams, managing timelines, and ensuring project deliverables in fast-paced environment. Looking to transition into new field, applying strengths in leadership and strategic planning. Capable of driving results and fostering team collaboration in diverse settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Network Engineer

Clearway Energy Group
06.2024 - 01.2025
  • Monitor and support telemetry data acquisition platforms
  • Responsible for quarterly network patching, including coordination with business partners and implementation following Clearways change record guidelines
  • Coordinate to identify, prioritize, and manage Clearway operations support technology tasks
  • Contribute to project planning efforts including testing procedures and documentation, system documentation and user training, while coordinating and communicating with business resources
  • Implement system enhancements and new systems through the project life cycle ensuring appropriate documentation and processes to ensure compliance
  • Manage support tasks and eventually projects, for delivery of systems and applications to support Plant Operations and integration of Plant systems into Business Operations systems
  • Install, implement, support and enhance systems and applications related to Solar, Battery and Wind farm SCADA systems and Integration of plant systems into Renewables Operations Energy Management and Business Intelligence Systems and NERC-CIP compliance
  • Install, implement, support and enhance systems and applications related to Solar, Battery and Wind farm IT/OT networks including routers, switches and firewalls, servers and desktops
  • Proactively recognize and document business process gaps, propose and implement improvements
  • Coordinate with vendors to ensure projects/new requests are implemented to standards for new implementations and for upgrading or enhancing existing projects
  • Effectively communicate project and technology delivery expectations to cross functional team members and stakeholders in a timely and clear fashion
  • Ensure quality of technical support with appropriate Quality Assurance methodologies
  • Maintain appropriate status reports, meeting minutes, and follow-up with business partners and technical resources
  • Reviews deliverables before delivery to the business for production support
  • Ensures project and technology documents are complete, current, and stored appropriately
  • Participate in24x7 on call rotation once a month

Project Lead Network Security Monitoring

Nationwide IT Services
07.2023 - 06.2024
  • Perform analysis of results of security assessments and provide appropriate recommendations for corrective actions
  • Collaborate with various IT departments to identify root causes and assist in the development of solutions and process improvement activities
  • Advise members of the IT team on correct control execution, contribute to establishing comprehensive IT processes, and execute monitoring activities
  • Manage and lead a wide range of technology projects while adhering to established organizational project management practices
  • Assist with analysis, prioritization, and vendor engagement on system strategies, upgrades, program interrelationships, and roadmaps
  • Assist with managing the project portfolio by partnering with the business to identify, justify, and prioritize future strategic initiatives
  • Assist and coordinate development/update of IT and Security Standard Operating Procedures (SOPs), contribute to governance and policy updates through assessment, research, and recommendations
  • Assist in coordination of external audits and certification assessments
  • Act as a liaison between external auditors and internal process owners and respond to external auditor's requests
  • Perform various internal and administrative duties (such as planning and reporting) to support IT and security initiatives
  • MRTG, Paessler Router Traffic Grapher (PRTG), HP Intelligent Management Center (IMC), Zabbix and Solar Winds
  • Establishes and maintains Disaster Recovery/Business Continuity plan and objectives related to LAN/WAN infrastructures
  • Creation of reports, monitoring thresholds, setting alerts system configuration/installation/distribution
  • Support monitoring capabilities including packet capture, packet loss, alerts, and usage
  • Provide support to various Science Centers both remotely and in person as required; locations include over100 offices and sites throughout the U.S
  • Coordinates with vendors to identify, evaluate, and recommend network hardware and software to maintain and/or increase service levels
  • Performs equipment installation and configuration as required
  • Maintains and updates network documentation
  • Coordinates, control, and maintenance of network devices within the enterprise to ensure compatibility and integration with the enterprise strategies
  • Provide internal analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance

Lead Network Analyst

NYU Langone Medical Center
05.2017 - 07.2023
  • Company Overview: NYU Langone Medical Center is one of the nation’s premier academic medical centers
  • Our trifold mission to serve, teach, and discover is achieved daily through an integrated academic culture devoted to excellence in patient care, education, and research
  • Responsible for scheduling day-to-day activities assigning tasks, checking work, developing schedules, and performing individual tasks related to the group
  • Monitors individual team member performance on an ongoing basis
  • Responsible for conducting formal reviews with them under this position’s supervision, as required in the Company’s policy on performance evaluation
  • Acts as the primary point of contact on issues that require escalation
  • Manage escalations, provide updates to escalations, and own and drive resolution within team our outside team
  • Monitors evaluates and takes corrective action necessary to meet or exceed objectives assigned to his or her area of responsibility
  • Assist in planning and implementing new procedures promptly, allowing team members the ability to carry out their responsibilities
  • Monitor and review network equipment, network usage, systems availability, previous test status, profiles, and network diagrams using Solar Winds and Nagios XI monitoring tools
  • Manages system/application environment, and ongoing operations and proactively monitors with generating performance reports and utilization of assigned technologies
  • Conducts specific procedures to proactively check the health and welfare of the applications and infrastructure
  • Provide input to the design, development, and implementation of operational activities relating to networks
  • Maintain day-to-day logs of service disruptions and Operational SLA management
  • Knowledge of incident, problem, and change management, record, track problem events and follow up to ensure resolution or escalate to level2 outage/problem management team using FrontRange HEAT and ServiceNow
  • Mentor Junior level analyst (Off-shore) team, Document Processes and Procedures to speed up the meantime to repair and formalize network support activities
  • Can understand a wide range of underlying network knowledge e.g., IP, Subnets, Routing
  • Coordination and performance of logical and physical systems design and support
  • Managed incident and task tickets with updated status relevant to the managed condition
  • Prepares reports, studies, and documentation, including delivering presentations, and participates in global technology meetings
  • Determines the severity of an incident and depending on the circumstances takes immediate action to restore service or escalate as appropriate and respond to outages or performance alerts within SLA guidelines
  • Review daily reports relating to an area of responsibility, taking corrective action required to obtain objectives
  • Reports issues that can affect the overall performance of the team
  • Review and/or provide weekly and monthly reports to management on team metrics and performance

Technical Operation Analyst

Neuberger Berman
05.2016 - 05.2017
  • Company Overview: Neuberger Berman is a private, independent, employee-owned investment management firm
  • The firm manages equities, fixed income, private equity, and hedge fund portfolios for global institutional investors, advisors, and high-net-worth individuals
  • About Neuberger Berman
  • Neuberger Berman was founded in1939 to do one thing: deliver compelling investment results for our clients over the long term
  • Managing Data Center, Computer Room, and IT Operations escalations
  • Ensuring the Data Centers/Computer Rooms are supported and maintained to Client standards
  • Supervise our outsourced partners assuring their practices align closely with the Client data center/computer room standards and procedures
  • Working closely with various IT groups on timely deliverables
  • Working alongside site facilities personnel ensuring the data center/computer room support systems are functioning properly and routinely maintained
  • Working with the DC planners on asset inventories, decommissions, CMDB to inventory reconciliations, and global site computer room surveys
  • Contributing to Company site footprint optimization, including building out infrastructure at new sites and migrations to and from existing sites
  • Technical and operational understanding of data centers, server infrastructure, structural and patch cabling, and data center/computer room operations
  • Technical and operational understanding of data center support systems - power/electrical, cooling, humidification levels, and security
  • Analyze data, gather critical information, judge quality, and deliver timely information to support business and management decision-making
  • Troubleshoot any issues in the network for services affected in the lab and provide technical support and hands and feet support to design engineers and application teams
  • Assist customers with the diagnosis of hardware and software issues on their equipment
  • Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
  • Testing and troubleshooting of copper and fiber optic circuits
  • Power cycling of customer equipment and Performing cabinet/cage audits
  • Assist with the monitoring of the facility’s critical infrastructure (including mechanical cooling, UPS, Generator, and Access Control Systems) and respond to outages promptly using Emergency Operating Procedures (EOP
  • Assist with security-related items (e.g., Access Control System, DVR, and CCTV systems)
  • Provide timely customer and internal updates using a computer-based ticketing system
  • Monitor the Data Center’s mission-critical infrastructure with the use of monitoring systems and inventory databases
  • Provide Tier3/ Escalation support of network infrastructure issues reported to the network group and follow up as needed

Network Engineer

Creative Chaos
01.2015 - 04.2016
  • Company Overview: Creative Chaos is a leading technology, digital, and outsourcing services company
  • With over14 years of experience, Fortune500 customers, and over600+ successful projects, Creative Chaos develops world-class web and mobile applications for customers across the globe
  • Creative Chaos helps organizations both in the Public & Private sectors to improve and modernize their services supplementing their skill set with team augmentation, on-site resource deployment, mentoring, and improved return on investment
  • Configuration and administration of Microsoft (Server2008, Server2012) & Linux (CentOS, REHL, Debian, Ubuntu) Servers and their services such as DNS, iptables, FTP, and VPNs including Cisco ASA5510 (IPSec)
  • Manage the Windows Server2012 firewall - Rackspace Support
  • Configuring and administering an Active Directory authenticating local users, setting up their passwords creating new user profiles, and closing out terminated employees
  • Enforcing policies and performed analysis of inbound/outbound network traffic, connection time, transmission speeds, packet size, and throughput needs through a software-based firewall Pfsense
  • Configuring and maintaining LAN environment using2960L2 and3600L3 Switches and2600/2800 Cisco Routers, managed IP-based access control list
  • Good understanding and hands-on experience of Cisco Virtual Private Network (IPsec) working on VPN Point-to-Point Tunneling protocol
  • Installing and configuring the LAMP server to maintain the automated backup of databases with Linux daemons (Cron & Rsync)
  • Good knowledge and hands-on experience with Virtualization technologies (e.g VMWare, Hyper-V & Proxmox VE)
  • Hands-on experience with Network management tools (e.g Zabbix, Nagios & Pager Duty)
  • Familiar with reporting and troubleshooting tools (e.g Remedy trouble ticketing)
  • Solid understanding of IP networking and other associated LAN/WAN protocols
  • Establishing networking environment by designing system configuration/installation, documenting and enforcing system standards
  • Monitoring of network devices identifying, analyzing, troubleshooting, and diagnosing network issues researching alternative solutions or workarounds to the problem related to hardware/software
  • Create and maintain documentation for network architecture escalation issues for fault handling to solve the company’s wide IT issues
  • Migrated Creative Chaos Cloud Data Center from FDC Servers to Rackspace, including live servers of Boloro and BPay (Linux and Windows)
  • Integration Included VPN Tunnels of Telcos of Roshan, Etisalat, EasyPay, AWCC, OrangePay, MTN Afg, AfghanCom, VIVA, ZAIN, Claro, etc and their alternate L2L VPN implementation with SMSC for top-up transaction
  • Implement NATTING on Cisco ASA Firewall5510 for all infrastructure servers
  • Configuring and connecting the SAMBA server to share services from Microsoft to Linux to access shared files, folders, and other devices

Education

Bachelor of Science - Computer Engineering

Sir Syed University of Engineering & Technology of Pakistan
01.2014

Skills

  • Network Configuration: Advanced switch/router configuration (Cisco IOS access list, Juniper, Route redistribution/propagation)
  • Routing Protocols: IGRP, EIGRP, OSPF, BGP
  • Layer2 technology: VLAN, VTP, VMPS, ISL, dot1q, DTP, Spanning tree, PVST
  • Layer3 Switching: MLS, Ether Channel
  • Network Access Control: ForeScout CounterACT
  • DNS/IPAM Solutions: Infoblox
  • Network Engineering: Troubleshooting/Tier II/Tier III support
  • Network Monitoring: SolarWinds/Cisco Prime Infrastructure / PRTG / Extra Hop / Zabbix
  • Network Documentation: Visio drawings/developing Standard Operating Procedures (SOPs)
  • Circuit switched WAN: T1/E1 – T3/E3/OCX (Channelized, Fractional & full)
  • Monitoring Tools: Zabbix/SolarWinds/NAGIOS/PRTG/Grafana
  • Packet Switched WAN: ATM, FRAME RELAY, MPLS VPNs
  • Security Technologies: Cisco FWSM/ Palo Alto / Cisco firewall administration / FortiGate
  • Cisco Routers: Cisco GSR12416,12418, Cisco7200vxr, Cisco3640, Cisco3600
  • Redundancy and management: HSRP, RPR, NSF/NSR
  • Wireless Networks:80211 & Private LTE using / Meraki Wireless LAN and Ubiquity Console
  • Physical interfaces: Fast Ethernet, Gigabit Ethernet, Serial, (POS)
  • Switches: Catalyst6500, MSFC, MSFC2,7600,3700,3500, MAG-360
  • Operating Systems: Microsoft XP/Vista/7, UNIX, Linux (Red hat), MAC
  • Windows Servers2003/2008/2012 Windows MS-Office
  • Cloud infrastructures: AWS/GCP, and/or Azure)
  • Languages: C Java SQL Visual Basic
  • CRM Tools: Salesforce NetSuite
  • Databases: Oracle MS SQL Server MongoDB Excell AWS
  • Tools: MS Visio MS Project JIRA

Certification

  • Cisco Certified Network Associate - (CCNA)
  • Cisco Certified Network Professional - (CCNP)
  • Cisco Certified Network Security – (CCNA – Security)
  • ITIL V3 Certified
  • In Training of AWS Certification and Learning Python.

Timeline

Network Engineer

Clearway Energy Group
06.2024 - 01.2025

Project Lead Network Security Monitoring

Nationwide IT Services
07.2023 - 06.2024

Lead Network Analyst

NYU Langone Medical Center
05.2017 - 07.2023

Technical Operation Analyst

Neuberger Berman
05.2016 - 05.2017

Network Engineer

Creative Chaos
01.2015 - 04.2016

Bachelor of Science - Computer Engineering

Sir Syed University of Engineering & Technology of Pakistan

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Shah Afzal Alam