HAILEY LIVINGSTON

Great Lakes Petroleum – Charlotte, NC
February 2023 – February 2026

Key Responsibilities & Achievements

• Managed a team of dispatchers and communicated with drivers to ensure safe, efficient delivery of fuel products across assigned routes.
• Developed and adjusted logistical plans daily to optimize route performance and reduce delays.
• Implemented improvements to dispatch workflow and communication protocols to strengthen operational efficiency.
• Built and maintained strong relationships with customers, responding quickly to service issues and ensuring high levels of satisfaction.
• Worked cross-functionally with operations, sales, customer service, and CRMs, to support business objectives.

Operations Manager
November 2019 – January 2023
(Company closed operations)

Key Responsibilities & Achievements

• Developed operational strategies that streamlined workflow and elevated service quality.
• Built and managed high-performing team of drivers and support staff, enhancing accountability and achieving on-time delivery goals.
• Coordinated scheduling, load planning, and resource allocation to maximize fleet utilization.
• Monitored KPIs, safety compliance, and regulatory requirements to maintain operational standards.
• Maintained strong customer relationships by ensuring service reliability and promptly addressing concerns to foster satisfaction.

• Delivered accurate and efficient medication preparation and dispensing services.
• Coordinated workflows and delegated tasks to enhance team productivity.
• Led training initiatives to develop staff skills and competencies.
• Provided comprehensive support for prescription processing and verification.
• Enhanced operational efficiency through strategic process improvements.
• Managed time effectively in high-volume pharmacy environments.