SHAHANIE WILLIAMS
Irvington
Summary
A Motivated and passionate individual seeking to leverage strong communication, organizational, and problem-solving skills as a Teaching Assistant. I am Eager to support teachers in creating an engaging and effective learning environment, assist with lesson delivery, and provide individualized support to students. Committed to fostering academic growth and contributing to the success of students through collaborative teamwork and a proactive approach to classroom needs."
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Humana Insurance Company
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
Data Entry Specialist
Statistical Service
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Scanned documents and saved in database to keep records of essential organizational information.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
- Developed a system for organizing electronic files, improving overall document accessibility and retrieval times.
- Used computer software to store and retrieve data.
Clerical Associate
Examination Management Services, Inc, EMSI
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Research Analyst Intern
Private Sector Organization of Jamaica
01.2024 - 07.2024
- Produced concise written reports, summarizing complex research findings into digestible formats for non-technical audiences.
- Analyzed, interpreted, and converted statistics into charts and graph reports to present research findings at meetings.
- Utilized advanced statistical methodologies to analyze large datasets, uncovering valuable insights for business development initiatives.
- Led quality assurance checks of finalized reports before submission ensuring accuracy of presented information.
- Supported team members in completing high-quality research projects on time and within budget constraints.
- Provided valuable support during client engagements by thoroughly preparing materials for meetings and presentations as needed.
- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives.
Education
Political Leadership , Strategy And Management - Political Science And Government
University of The West Indies
Kingston , Jamaica 06.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Team development
- Administrative support
- Microsoft Office Suite
Certification
NJ DOE Certification (Pending)
Timeline
Research Analyst Intern
Private Sector Organization of Jamaica
01.2024 - 07.2024
Customer Service Representative
Humana Insurance Company
Data Entry Specialist
Statistical Service
Clerical Associate
Examination Management Services, Inc, EMSI
Political Leadership , Strategy And Management - Political Science And Government
University of The West Indies
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