Shahar T. Day
West Point
Summary
Dynamic Human Resources Coordinator with extensive experience at West Point Military Academy, excelling in military personnel processing and record management. Proven ability to enhance operational efficiency and ensure compliance with HR policies. Strong organizational skills and a commitment to exceptional customer service drive successful outcomes in talent acquisition and personnel development.
Overview
11
11
years of professional experience
Work History
Human Resources Coordinator
West Point Military Academy
West Point
07.2019 - Current
- Human Resource Sergeant
- Functional areas included but were not limited to Soldier in-processing and/or out-processing, Soldier actions, records management, assignments/reassignments, contingency operations, transition processing/retirements/separations, flags, promotions, Military Personnel Manning, information Management, military orders, personnel processing, ID cards, passports, Exceptional Family Member Program (EFMP).
- Served as the DHR's subject matter expert for in/out Processing, Records Reviews; DD93/SGLV.
- Ensured that documents were submitted to IPERMS OMPF on a weekly basis.
- Updated military personnel records (SRB/ORB/ERB, OMPF/IPERMS) as requested and responded to requests within 72 hours of receipt of request.
- Ensured PCS departure/arrival transactions were completed within 24 hours.
- Identified Soldiers who were due annual records reviews (PRR/FRR), notified each supported unit of the requirement to complete these reviews at the beginning of each month, & scheduled their appointment for this review as well as DD93/SGLV.
- Executed all personnel and strength policies, programs and systems including Electronic Military Personnel Office (eMILPO), Total Officer Personnel Management Information System (TOPMIS), Enlisted Distribution and Assignments System (EDAS), Active Guard Reserve Management Information System (MILAGROS), Electronic Command Army Reserve Data Access Retrieval Tool (timecard), Regional Level Account Software (RLAS), Force Management System Web Site (FMS web), U.S. Army Force Management Support Agency (USAF), and Force Structure Reporting (FSR).
- Provided pre-retirement services, which included entitlements, benefits, processing procedures, and Survivor Benefit Plan (SBP), and published retirement orders.
- Managed and prioritized assignment casefiles to ensure that customers received assignment orders within 120 days of departure (or as soon as possible when assignment instructions are received within 120 days).
- Provided information in response to congressional complaints.
- Assisted soldier actions to include requests for Foreign Language Proficiency Pay, and all individual Soldier applications for various programs as directed.
- Managed classification, reclassification, renegotiation, and officer branch transfer requests.
- Reviewed and verified records to identify discrepancies and gaps in information. Interviewed personnel to obtain additional information as needed to complete record and/or to correct discrepancies.
- Versed on a variety of software programs including but not limited to word processing, database management, electronic mail, and calendar planning.
Human Resources Specialist
Navy Recruiting District
Philadelphia
01.2018 - Current
- Provided direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures.
- Prepared personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures. Should be proficient with SECNAV awards instruction and Navy Correspondence Manual.
- Answered and direct incoming telephone calls and visitors. Schedule and plan meetings/appointments as required, including conference calls. Liaise with staff members, applicants and the general public on a daily basis.
- Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures.
- Assisted with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed.
- Coordinated, compile, and maintain data for submission in monthly/quarterly/annual reports.
- Assisted with screening, reviewing and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed.
- Organized, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs.
- Prepared reports for Program Managers and higher level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives.
- Obtained workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programs.
- Assisted in interviewing applicants to obtain basic screening information and processing applications for officer and enlisted programs using required automated online systems.
- Assisted in processing applicants for departure to basic training using web-based computer systems by compiling and verifying accuracy of required documents, conducting interviews, and assisting with travel arrangements as needed.
- Assisted in tracking and accounting for the custody of information technology equipment and the status of software and/or hardware.
Manager
Finish Line, Inc.
Philadelphia
01.2017 - 01.2018
- Operated in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.
- Maintained both individual and shift sales.
- Provided daily shift floor coverage.
- Trained Sales Associates and Assistant Managers.
- Supervised POS.
- Provided security & loss prevention in store.
- Oversaw contest management (Tracking Results & Coaching Performance).
- Organized shipments, transfers & merchandise.
- Performed maintenance of store.
- Opened and closed store.
- Held accountability for store sales and metrics.
- Held accountability for stock and merchandise flow.
- Maintained company standards regarding personal and store sales/performance metrics.
Manager in Training
AT&T
West Chicago
08.2014 - 10.2015
- Maintained a strong knowledge of company's products, pricing plans, promotions, and service features.
- Assisted customers in understanding their monthly bill.
- Provided efficient, courteous customer service and assisted in all aspects of product offerings and services.
- Understand customer's needs and helped them discover how our products meet those needs.
- Educated and engaged customers through product demonstrations.
Education
Associate of Science -
Lemoyne Owen College
Memphis, TN05-2013
Skills
- Retail Management
- Key Holder
- Inventory
- Inventory Management
- Microsoft Word
- Scheduling
- Word
- Recruiting
- Interviewing
- Human Resources
- Word Processing
- Customer service
- Microsoft Office
- Microsoft Excel
- Communication skills
- Litigation
- Organizational skills
- Computer skills
- Typing
- Sales
- Talent acquisition
- Military personnel processing
- Claim and benefit administration
- Record management
- Personnel development
- Problem solving
- Team collaboration
- Attention to detail
- Time management
- Staff management
- HR policies compliance
Military Service
United States Army, United States, E-6, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Human Resources Coordinator
West Point Military Academy
07.2019 - Current
Human Resources Specialist
Navy Recruiting District
01.2018 - Current
Manager
Finish Line, Inc.
01.2017 - 01.2018
Manager in Training
AT&T
08.2014 - 10.2015
Associate of Science -
Lemoyne Owen College