Shaharrazaad Mohammed
New York
Summary
Motivated and adaptable professional with a strong background in customer service and clerical support. Skilled in handling high-volume tasks, sensitive communications, and multitasking with grace under pressure. Bringing strong interpersonal skills and a detail-oriented mindset. Seeking new opportunities.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Childcare Assistant – Part Time
Bronx, NY
01.2026 - Current
- Provide after school supervision and safe transportation for a child.
- Maintain dependable communication and scheduling with the family.
- Create a safe, structured, and engaging environment.
- Developed age-appropriate activities to promote social and emotional growth.
Stay at Home Parent
Homemaker Self
Bronx, NY
02.2025 - Current
- Manage household operations, scheduling, budgeting, and childcare responsibilities for 2 children.
- Coordinate with educators and actively participate in school and PTA activities.
- Balance multiple priorities while maintaining organization and efficiency.
- Organized daily schedules to balance educational activities and household responsibilities for 2 children.
- Organized daily schedules to balance educational activities and household responsibilities.
- Developed effective communication strategies to resolve conflicts among family members.
Customer Service Rep
Aetna
Remote
02.2024 - 02.2025
- Assisted 50 plus members and providers with benefits, eligibly, and claims inquires.
- Accurately documented interactions and updated members records.
- Resolved billing concerns and helped members locate in network and out of network providers.
- Streamlined complaint resolution processes to enhance customer satisfaction and retention.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Real Estate Assistant
Wajid Mohammed P.A
Kissimmee, FL
10.2019 - 12.2023
- Prepared maximum 2 contracts, correspondence, and transaction documents daily.
- Managed client records and delivered responsive customer service.
- Managed scheduling and coordination of property showings, ensuring timely communication with clients and agents.
- Supported transactions through the closing process.
- Assisted in preparing marketing materials for listings, enhancing visibility across multiple platforms.
Education
High School Diploma -
Saint Cloud High School
St. Cloud, FL05.2008
Skills
- Energetic, self-motivated, and team player
- Problem-solving
- Friendly, Cheerful, and Energertic
- Active listener
- Customer Service
- Administrative Service
- Data Entry
- Communication
- Problem Solving
- Time Management
- Organization
- Multitasking
Timeline
Childcare Assistant – Part Time
01.2026 - Current
Stay at Home Parent
Homemaker Self
02.2025 - Current
Customer Service Rep
Aetna
02.2024 - 02.2025
Real Estate Assistant
Wajid Mohammed P.A
10.2019 - 12.2023
High School Diploma -
Saint Cloud High School