Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAHBAAZ AHMED

Skokie,IL

Summary

Experienced and dependable professional with over 10+ years of customer service experience and 3+ years of security operations. Skilled in conflict resolution, access control, incident reporting, and emergency response, with a strong focus on professionalism and attention to detail. Adept at interacting with diverse individuals, enforcing policies respectfully, and handling high-pressure situations calmly.

Overview

10
10
years of professional experience

Work History

SECURITY OFFICER

ALLIED UNIVERSAL
01.2023 - Current
  • Monitor surveillance cameras, alarms, and access control systems
  • Enforce company policies, rules, and safety procedures
  • Respond promptly to emergencies such as alarms, accidents, or disturbances
  • Report suspicious activities, incidents, and safety hazards
  • Write clear and accurate incident and daily report
  • Assist visitors, employees, and customers in a professional manner

LAB ASSISTANT

LIFESCAN LABORATORY INC.
12.2020 - 01.2023
  • Operating Tecan Fluent to advance liquid handling
  • Operating KingFisher Flex System to extract and purify DNA, RNA, Protein and Cells

DATA PROCESSOR

LIFESCAN LABORATORY INC.
06.2020 - 12.2020
  • Lead the setup of the computer lab with all the PCs and peripherals
  • Processing data using SLAB Program
  • Integrating Microsoft Excel and Macroinstruction with SLAB to fasten Data Processing

SUPERVISOR

PLANET FITNESS
07.2016 - 03.2020
  • Supervised and Trained staff
  • Investigated and resolved Member/Customer inquiries and complaints in a timely and empathetic manner
  • Assisted with new projects
  • Building Maintenance

Education

Permanent Employee Registration Card -

01.2023

BUSINESS ANALYST CERTIFICATION -

NORTHERN ILLINOIS UNIVERSITY
10.2021

HIGH SCHOOL DIPLOMA -

NILES NORTH HIGH SCHOOL
01.2015

Skills

  • Computer Literate
  • Machine Operator
  • Customer Service
  • Microsoft Office
  • Tech Troubleshooting
  • Sales
  • Tech Installation (Hardware and Software)

Timeline

SECURITY OFFICER

ALLIED UNIVERSAL
01.2023 - Current

LAB ASSISTANT

LIFESCAN LABORATORY INC.
12.2020 - 01.2023

DATA PROCESSOR

LIFESCAN LABORATORY INC.
06.2020 - 12.2020

SUPERVISOR

PLANET FITNESS
07.2016 - 03.2020

Permanent Employee Registration Card -

BUSINESS ANALYST CERTIFICATION -

NORTHERN ILLINOIS UNIVERSITY

HIGH SCHOOL DIPLOMA -

NILES NORTH HIGH SCHOOL
SHAHBAAZ AHMED