Shahbaj Khan
Food & Beverage
Glenwood Springs,CO
Summary
Experienced Food & Beverage Supervisor with a strong background in event management and restaurant operations. Demonstrates exceptional service quality and leadership by setting high standards and fostering a guest-centric environment. Skilled in coordinating large-scale events, streamlining operations, and meeting or exceeding customer expectations. Adept at leveraging management systems and technologies to analyze productivity and implement effective improvements, ensuring seamless operations and client satisfaction.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Food and Beverage Server
St Regis Aspen Resort
11.2024 - Current
- Delivered personalized and discreet service to high-profile guests in a luxury private dining setting, ensuring an exceptional guest experience.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Expertly managed fine dining service protocols, including menu presentation, wine pairing recommendations, and table setup for a 4-star forbes standard.
- Successfully catered to dietary preferences and special requests, ensuring all guests’ needs were met with precision.
- Maintained a thorough knowledge of gourmet cuisine and premium beverages, enhancing guest satisfaction through informed recommendations.
- Remained focused, calm and professional during peak rush hours.
Food & Beverage Supervisor
Novotel Sunshine Coast Resort
04.2023 - 10.2024
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- oversee the setup,service,and breakdown of events to meet clients specifications.
- Successfully managed high-profile events accommodating up to 500 guests, ensuring seamless operation and exceptional service.
Food & Beverage Intern
Gaylord Rockies Resort & Convention Centre
12.2021 - 12.2022
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Shadowed senior team members to learn all related jobs and tasks.
Food & Beverage Intern
Coral Azur Beach Resort
08.2019 - 01.2020
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Education
Bachelor of Arts - Hospitality And Hotel Administration
Jis University
Kolkata,India06-2021
Skills
Microsoft office
Micros
Good Communicator
Hospitality
Guest Satisfaction
Problem Solving
Staff Management
Banquet operations
Timeline
Food and Beverage Server
St Regis Aspen Resort
11.2024 - Current
Food & Beverage Supervisor
Novotel Sunshine Coast Resort
04.2023 - 10.2024
Food & Beverage Intern
Gaylord Rockies Resort & Convention Centre
12.2021 - 12.2022
Food & Beverage Intern
Coral Azur Beach Resort
08.2019 - 01.2020
Bachelor of Arts - Hospitality And Hotel Administration
Jis University
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