Shahd Marzouk
Egypt,Cairo
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Committed to delivering exceptional customer experiences and ensuring customer satisfaction. Proven track record of meeting company needs through efficient and organized practices. Adaptable to new challenges and dedicated to enhancing the organizational brand.
Overview
3
3
years of professional experience
Work History
Events Team Member
Tazkarti
EGYPT, Cairo
12.2021 - 12.2023
- Assisted in developing event proposals and budgets.
- Conducted research to identify potential sponsors and partners for events.
- Coordinated with vendors to ensure timely delivery of materials needed for events.
- Provided customer service support during events, ensuring guests had a positive experience.
- Developed strategies to promote upcoming events on social media platforms.
Community Support Worker
Emaar Misr Group
Egypt, NorthCoast
06.2021 - 09.2023
- Provided support to individuals with disabilities in activities of daily living.
- Assisted clients in developing life skills and independent living abilities.
- Developed individualized plans for clients and monitored progress towards goals.
- Conducted home visits to assess client needs and provide guidance and resources.
- Ensure residents in community abide by Community Rules and Regulations
- Interact with clients to handle and solve their problems
Summer Internship
BMW
Egypt, Gouna
05.2023 - 06.2023
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Collaborated with team members to create a comprehensive social media strategy.
- Created content for website pages, blog posts, and other online platforms.
- Conducted interviews with customers to gain insights into their experiences.
Education
Bachelor of Business Administration - Marketing
Canadian International College
Egypt07-2025
High School Diploma -
Armenian Catholic Sisters School (ACSS)
EGYPT08-2021
Skills
- Calm Under Pressure
- Cross-cultural communication
- Confidentiality understanding
- Multitasking Abilities
- Critical Thinking
- Attention to Detail
- Creativity and Adaptability
- Customer Service
- Problem Resolution
Languages
English
Professional
Arabic
Full Professional
French
Limited
Timeline
Summer Internship
BMW
05.2023 - 06.2023
Events Team Member
Tazkarti
12.2021 - 12.2023
Community Support Worker
Emaar Misr Group
06.2021 - 09.2023
Bachelor of Business Administration - Marketing
Canadian International College
High School Diploma -
Armenian Catholic Sisters School (ACSS)
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