Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shahed Mohammed

San Bruno,CA

Summary

Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

2
2
years of professional experience

Work History

Front Desk Executive

DIAMOND HOSPITALITY LLC
03.2023 - Current
  • Handled confidential information securely by adhering to data privacy regulations and company protocols.
  • Assisted guests with reservation modifications, cancellations, and special requests.
  • Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Supported the training of new front desk staff members, sharing best practices for excellent service delivery.
  • Provided prompt resolution to guest issues, ensuring positive experiences and repeat business.
  • Coordinated shuttle services for guests traveling between the hotel and local attractions or transportation hubs efficiently.
  • Facilitated group bookings for conferences or events, coordinating logistics with relevant departments to ensure seamless experiences.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Night Auditor

NILAM INVESTMENT
07.2022 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
  • Established rapport with regular clientele by providing personalized service tailored to individual preferences.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

Bachelor of Accountancy - Ecommerce

OSMANIA UNVERSITY
HYDERABAD
06.2006

Skills

  • Word Processing
  • Problem-solving skills
  • Time Management
  • Cash Handling
  • Training and mentoring
  • Office Management
  • Room assignments
  • Problem-Solving
  • Listening Skills
  • Hospitality services
  • Credit and cash payments
  • Employee Training

Languages

English
Full Professional

Timeline

Front Desk Executive

DIAMOND HOSPITALITY LLC
03.2023 - Current

Night Auditor

NILAM INVESTMENT
07.2022 - Current

Bachelor of Accountancy - Ecommerce

OSMANIA UNVERSITY

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Shahed Mohammed