Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shahed Zaghbani

Manassas

Summary

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Turkish Airlines Front Desk Representative

Turkish Airlines
12.2024 - 07.2025
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Planned coverage needs and organized services to support incoming special events.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained clean and organized front desk areas to uphold polished company image.

Optometric Technician

Dr Susan Ly & Associates
08.2024 - 12.2024
  • Collaborated with optometry staff to reach individual and team goals.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Assisted with dilating patients or using eye medications when directed by optometrist.

Server Trainer/Assistant Manager

Erickson Living®
02.2024 - 08.2024
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Monitored new server performance and offered continuous support throughout training period.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.

Hostess

Erickson Living®
02.2023 - 02.2024
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Server

Erickson Living®
06.2022 - 02.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Osbourn HIgh School
Manassas, VA

Bachelor of Science - Public Health

George Mason Univeristy
Fairfax, VA
05-2028

Skills

  • Greeting guests
  • Welcoming guests
  • Problem-solving skills
  • Scheduling appointments
  • Fluent in English and Arabic
  • File management
  • Time management
  • Multi-line phone systems
  • Credit and cash payments
  • Microsoft office
  • Front office support
  • Front desk management

Certification

CPR & AED certified


Timeline

Turkish Airlines Front Desk Representative

Turkish Airlines
12.2024 - 07.2025

Optometric Technician

Dr Susan Ly & Associates
08.2024 - 12.2024

Server Trainer/Assistant Manager

Erickson Living®
02.2024 - 08.2024

Hostess

Erickson Living®
02.2023 - 02.2024

Server

Erickson Living®
06.2022 - 02.2023

High School Diploma -

Osbourn HIgh School

Bachelor of Science - Public Health

George Mason Univeristy

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