SHAHEDA ZUMA
Paterson,NJ
Summary
Dynamic professional with a proven track record at Paterson Public Schools, adept in managing office supplies and fostering effective communication. Excelled in roles requiring self-motivation and the ability to work under pressure, significantly enhancing operational efficiency. Skilled in both customer relations and data entry documentation, I bring a comprehensive skill set to meet and exceed employer expectations.
Overview
11
11
years of professional experience
Work History
Chronic Absenteeism Specialist
Paterson Public Schools
09.2018 - 02.2021
- Communicates with parents, students, staff, etc. in person, by telephone or letter for the purpose of providing information on a variety of attendance issues and meeting district and state absence notification requirements.
- Compiles student records (e.g., birth certificates, transfers, immunizations, etc.) for the purpose of meeting state, federal and/or district requirements.
- Ensures accuracy of attendance records, including verification of forgeries and truancies and/or signing students in/out for the purpose of complying with State laws governing attendance accounting.
- Evaluates situations (e.g., involving other staff, students, parents, the public, police, probation department, etc.) for the purpose of taking appropriate action and/or directing to appropriate personnel for resolution.
- Maintains a variety of attendance records, schedules, and files (manual and computer) (e.g., contact and telephone logs, student attendance, cash receipts, etc.) for the purpose of documenting and/or providing reliable information.
- Performs enrollment and un-enrollment activities (e.g., updating automated student information system, preparing permanent student record and cumulative folders, etc.) for the purpose of ensuring compliance with financial, legal, state or federal requirements.
- Prepares a variety of reports and written materials (e.g., passes, standardized and special attendance reports, letters to parents, etc.) for the purpose of conveying information regarding school and/or district activities and procedures.
- Processes documents and materials (e.g., attendance records, student placement, disciplinary and/or suspension notices, homework requests, etc.) for the purpose of complying with local, state, and federal attendance requirements.
- Responds to inquiries from a variety of individuals (e.g., staff, parents, students, etc.) for the purpose of providing information and/or direction.
- Screens telephone calls for the purpose of directing to appropriate personnel and/or taking messages.
Customer Service Representative
International Delight
08.2017 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Shift Leader
Dunkin Donuts & Baskin Robbins
06.2010 - 10.2017
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
Diploma - Medical Insurance And Coding Administration
Berkeley College
Woodland Park, New Jersey03.2014
Skills
- Self Motivation
- Ability to work under pressure
- Office staff leadership
- Schedule management
- Organizing packages
- Data entry documentation
- Faxing documents
- Management collaboration
- Quality Assessment
- Documentation Management
- Managing office supplies
- File and data retrieval systems
- Cash deposit preparation
- Spreadsheet development
- Multi-line phone systems
- Confidentiality understanding
- Prioritization and time management
- Effective communication
- Software troubleshooting
- Clerical support
- Customer service
- Employee support
- Customer Relations
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Full Professional
Timeline
Chronic Absenteeism Specialist
Paterson Public Schools
09.2018 - 02.2021
Customer Service Representative
International Delight
08.2017 - 11.2018
Shift Leader
Dunkin Donuts & Baskin Robbins
06.2010 - 10.2017
Diploma - Medical Insurance And Coding Administration
Berkeley College
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