Shaheed Muwwakil
Brooklyn,NY
Summary
Dynamic professional with extensive experience at the NYC Department of Housing Preservation & Development, excelling in team leadership and case management. Proven ability to motivate teams and enhance collaboration while ensuring meticulous compliance with regulations. Skilled in problem-solving and attention to detail, empowering clients through informed decision-making and effective support strategies.
Overview
17
17
years of professional experience
Work History
Team Leader/Community Associate
NYC Department of Housing Preservation & Development
New York
04.2010 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Case Manager
NYC Department of Housing Preservation & Development
New York
06.2008 - 04.2010
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Review and verify information submitted by tenant's to Section 8 for accuracy through in person-interviews and Federally regulated databases such as Welfare Management System (WMS) and Earned Income Verification (EIV)
- Responsible for data-entry and processing of Section 8 tenant's rent increases, interim and annual recertification's, and manual adjustment of payments for landlords
Education
Bachelor of Science - Leadership And Management Studies
New York University
New York, NY05-2026
Associate of Arts - Business Administration
Borough of Manhattan Community College
New York, NY05-2008
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Team Leader/Community Associate
NYC Department of Housing Preservation & Development
04.2010 - Current
Case Manager
NYC Department of Housing Preservation & Development
06.2008 - 04.2010
Bachelor of Science - Leadership And Management Studies
New York University
Associate of Arts - Business Administration
Borough of Manhattan Community College