Shaheeda Hill
Redford,MI
Summary
To secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Overview
17
17
years of professional experience
Work History
Phlebotomist/MA
Detroit Health Department
06.2024 - Current
Phlebotomist/Medical Assistant
Wayne Health STD Clinic
02.2023 - Current
- Position consisted of drawing blood specimens, collecting urine samples to be tested for sexually transmitted diseases
- Triaging patients, educating them about safe sex practices and sexual health
- Administration paperwork, charting, training incoming new staff.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Streamlined administrative processes for increased efficiency in the workplace through regular reviews and updates.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
Head Recruiter
Quick Start Staffing
09.2021 - 02.2023
- Position consisted of finding adequate job placement for customers and providing clients with manpower to numerous manufacturing and automatic plants
- Communicating with HR to ensure their demand for workers was received and completed
- Managed over 80 temporary workers with job placement.
- Streamlined the hiring process for faster results, using applicant tracking systems and automation tools.
- Developed strong relationships with hiring managers to better understand their needs and recruit top talent.
- Reduced time-to-fill rates by creating targeted job advertisements and leveraging social media platforms.
- Enhanced employer branding through consistent messaging and online presence, attracting high-quality applicants.
- Implemented effective onboarding processes for new hires, leading to higher retention rates and employee satisfaction.
- Collaborated with HR departments to develop competitive compensation packages for attracting top candidates.
- Organized and directed new hire orientations for all new hire employees to ensure employees have a firm understanding of what was expected from the employers .
Medical Assistant
Henry Ford Health System
09.2016 - 08.2021
- Position consisted of greeting patients while obtaining vitals, triaging, performing phlebotomy to collect blood samples and collected tissue samples, administrative duties including faxing, answering incoming calls from the call center and rerouting to appropriate person, head MA over Epifix Wound Care clinic which consisted of reviewing medical charts for potential patients, cold calling, scheduling consultations, assisting the doctor first hand wound care and other medical assistant duties.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Medical Assistant
Henry Ford Health System
05.2015 - 06.2015
- Position consist of responding to kidney transplant referrals, inputting information into EPIC to schedule patients, following up on referrals, requesting medical records, responding to incoming calls, mailing out information packages.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Medical Assistant
Henry Ford Health System
02.2013 - 09.2013
- Position consist of clinical and office duties such as always giving exceptional customer service to patients to make their visit to the doctor memorable, utilizing problem solving skills when needed, defusing hostile situations when needed, maintaining a good rapport with patients and staff, escorting patients to exam rooms, taking vitals and recording information into EPIC Electronic Medical Record systems, completing various paperwork for patients, assisting other doctors and staff as needed, answering telephone and responding to inquires in a promptly manner, prescription refills, and various other duties.
Behavioral Health Tech
McLaren Oakland Hospital
10.2012 - 12.2012
- ADL for patients on Geriatric Psych Ward, assist with toiletry, meals, hygiene, everyday patient needs, direct patient care.(Contingent as needed)
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Field Medical Assistant
Dr. Bruce Bialor Paramount Medical Services
07.2012 - 08.2012
- Escorted the physician around to make house calls seeing disabled patients
- Administered B12 injections, phlebotomy, urine drug screens for medication monitoring.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Dr. Jeffrey Rosenbaum
06.2012 - 07.2012
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Medical Assistant
Dr. Laran Lerner
05.2009 - 06.2010
- Assist the doctor with minor surgical procedures, phlebotomy, EKG, PFT, upper and lower nerve tests
- Assist with pap smears, administer injections
- Write prescriptions
- Fill out paperwork for household assistant, disability papers, and attendant care forms
- Assist patients with medication questions and samples
- Collected blood, tissue and other laboratory specimens, logged the specimen, and prepared them for testing
- Performed general office duties such as answering telephones, taking dictation and completing loose filing for medical records
- Authorized drug refills and provided prescription information to pharmacies
- Contacted medical facilities and departments to schedule patients for tests and admissions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant
Dr. Jagneswar Saha
04.2008 - 10.2008
- Set up for gynecology visits
- Trained and managed 3 externs in the office procedures and achieved significant improvements in their productivity
- Interviewed patients to obtain medical information and measured their vital signs, weight, and height
- Escorted patients to examination rooms and prepared them for the physician
- Recorded patients’ medical history
- Collected blood and prepared it for testing
- Responded to written and telephone requests for the doctor and other physicians
- Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.
Education
Associates of Liberal Arts -
Wayne County Community College
Medical Assistant Diploma -
Everest Institute
Southfield, MIGED -
Henry Ford High School
Detroit, MI01.2003
Skills
- Attention to Detail
- HIPAA Compliance
- Computer Skills
- Patient Relations
- Patient Flow
- Phone and Email Etiquette
- Insurance Billing Procedures
- Insurance Verification
- ICD-10 Coding
- Appointment Coordination
- Clinical Medical Assistance
- Patient Demographics
- Schedule Management
- Billing and Coding
- Adult life support
- Top talent recruiting, hiring, and retention
- Recruiting and retaining staff
- Peer mentoring
- Orientation management
- Training planning
- Team leadership
- Relationship building
- Public speaking
- Team member collaboration
- Boarding procedures
Volunteer Experience
Volunteer for Project Healthy Living 2013
References
Excellent letter of recommendations from previous employers and physicians given upon request.
Timeline
Phlebotomist/MA
Detroit Health Department
06.2024 - Current
Phlebotomist/Medical Assistant
Wayne Health STD Clinic
02.2023 - Current
Head Recruiter
Quick Start Staffing
09.2021 - 02.2023
Medical Assistant
Henry Ford Health System
09.2016 - 08.2021
Medical Assistant
Henry Ford Health System
05.2015 - 06.2015
Medical Assistant
Henry Ford Health System
02.2013 - 09.2013
Behavioral Health Tech
McLaren Oakland Hospital
10.2012 - 12.2012
Field Medical Assistant
Dr. Bruce Bialor Paramount Medical Services
07.2012 - 08.2012
Medical Assistant
Dr. Jeffrey Rosenbaum
06.2012 - 07.2012
Medical Assistant
Dr. Laran Lerner
05.2009 - 06.2010
Medical Assistant
Dr. Jagneswar Saha
04.2008 - 10.2008
Medical Assistant Diploma -
Everest Institute
GED -
Henry Ford High School
Associates of Liberal Arts -
Wayne County Community College
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