Shaheedah Orange
Edison,NJ
Summary
Adept at enhancing security and customer service, I leveraged my report writing and interpersonal skills at Allied Universal Security Services to significantly improve safety protocols. Trained new officers, ensuring a 30% reduction in incident reports through meticulous surveillance and emergency responsiveness. Excelled in fostering client relations and maintaining confidentiality as a Secretary, showcasing my ability to handle sensitive information with discretion.
Overview
14
14
years of professional experience
Work History
Security Officer
Port Security Services
08.2023 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
Counselor
Good News Home For Woman
09.2022 - 01.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Assisted families in understanding addiction-related issues, fostering supportive environments during the recovery process.
- Guided clients in developing skills and strategies for dealing with problems.
Security Officer
Allied Universal Security Services
06.2020 - 01.2021
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Package Handler
FedEx
06.2019 - 01.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Stored and secured packages in designated areas to prevent damage and theft.
Front Desk Receptionist
South Mountain Rehab
06.2017 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Secretary
High Tech Janitorial Maintenance
01.2010 - 05.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
High School Diploma -
Union County Vocational Technical School
Scotch Plains, NJ08.2009
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- Personal Care
- Customer Service
- Housekeeping and meal preparation
Timeline
Security Officer
Port Security Services
08.2023 - 05.2024
Counselor
Good News Home For Woman
09.2022 - 01.2023
Security Officer
Allied Universal Security Services
06.2020 - 01.2021
Package Handler
FedEx
06.2019 - 01.2020
Front Desk Receptionist
South Mountain Rehab
06.2017 - 01.2018
Secretary
High Tech Janitorial Maintenance
01.2010 - 05.2017
High School Diploma -
Union County Vocational Technical School
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