- Learning new cooking techniques and expanding my culinary skills
- Drawing and Painting
- Acting and Theater
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Interior Design
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Volunteer Travel
Shaheem Wise
Atlanta,GA
Summary
Dynamic flight attendant with United Airlines, recognized for enhancing passenger loyalty through exceptional customer service and conflict resolution. Proven ability to manage in-flight emergencies calmly while maintaining a professional appearance. Skilled in food and beverage service, demonstrating strong leadership and teamwork in fast-paced environments. Committed to ensuring safety and comfort for all travelers.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
32
32
years of professional experience
Work History
Flight Attendant
United Airlines
02.1990 - 06.2020
- Ensured passenger safety through effective emergency procedures and compliance with federal regulations.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Used excellent customer service skills in addressing passengers' needs.
- Trained new flight attendants on operational protocols and customer service standards, fostering team cohesion.
- Monitored cabin conditions throughout flights, addressing passenger concerns swiftly to maintain a pleasant environment.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Delivered exceptional customer service, resolving issues promptly to enhance passenger satisfaction.
- Conducted pre-flight briefings to prepare crew for operational requirements and service expectations.
- Managed in-flight service delivery, coordinating meal options and beverage selections to meet diverse needs.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
SPECIAL FUNCTIONS
MORRISONS
03.1988 - 08.1989
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Radio And Television Broadcasting
Northwest Missouri State University
Maryville, MO05-1988
Associate of Arts - Radio And Television Broadcasting
FLORISSANT VALLEY COMMUNITY COLLEGE
St Louis, MO05-1986
Skills
- Customer service
- Food and beverage service
- Time management
- Professional appearance
- Team collaboration
- Leadership qualities
- Cultural awareness
- Interpersonal communications
- Passenger assistance
- Conflict resolution
- Issue resolution
- Guest services
- Calm under pressure
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
Interests
Timeline
Flight Attendant
United Airlines
02.1990 - 06.2020
SPECIAL FUNCTIONS
MORRISONS
03.1988 - 08.1989
Bachelor of Science - Radio And Television Broadcasting
Northwest Missouri State University
Associate of Arts - Radio And Television Broadcasting
FLORISSANT VALLEY COMMUNITY COLLEGE