Shaheen Ghazaly
Santa Clarita,CA
Summary
Resourceful System Administrator consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem-solving and decision-making. 15 years of progressive IT experience.
Overview
17
17
years of professional experience
Work History
Chef /Restaurant Owner
Five Fingers Grill / Colombo Attitude
Santa Clarita, CA
10.2023 - Current
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Maintained safe and sanitary work environment, adhering to health department standards and regulations.
- Oversaw business operations, inventory control, and customer service for restaurants.
- Developed menus, controlled food costs, and oversaw quality, sanitation, and safety processes.
- Modified recipes to accommodate dietary restrictions and allergies.
- Assisted with menu development and planning.
- Evaluated food products to verify freshness and quality.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Managed over 50 customer calls per day
Chef /Business Owner
Kurrypinch
Tarzana, CA
08.2022 - 06.2023
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Cooked memorable dishes that brought new customers.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Checked freezer and refrigerator before each shift to verify correct temperatures.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Monitored food production to verify quality and consistency.
- Modified recipes to accommodate dietary restrictions and allergies.
- Utilized culinary techniques to create visually appealing dishes.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Increased sales by 15%
IT Administrator
Vin Di Bona Productions
01.2013 - 07.2022
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices
- Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues
- Achieved faster network connectivity by installing high-performance routers, switches, and access points
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types
- Installed and configured network printers and other peripheral devices
- Planned and implemented upgrades to system hardware and software
- Diagnosed and resolved hardware and software issues
- Developed multi-site IT execution strategies, aligning work orders at 2 locations to effectively align available resources with historical service data
IT Technician
Rationale Solutions Inc
09.2007 - 01.2013
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks, and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Installed and configured operating systems and applications.
- Installed, configured, and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software, and network issues.
- Tested new software and hardware before deployment.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, and scanners.
Education
No Degree - International Diploma in IT
ICBT Campus
Colombo Sri Lankan 05.2001 -
Skills
Hardware troubleshooting
Help Desk Management
Remote Support
Network Administration
Backup solutions
Server Management
System Security
Information Security
PC diagnostics
System updates
Hardware Installation
System Upgrades
Network Security
Virtual Machine Operation
VPN configurations
Data Backup
Servers expertise
Meal Preparation
Menu development
Kitchen Management
Food safety and sanitation
Food presentation
Signature dish creation
Timeline
Chef /Restaurant Owner
Five Fingers Grill / Colombo Attitude
10.2023 - Current
Chef /Business Owner
Kurrypinch
08.2022 - 06.2023
IT Administrator
Vin Di Bona Productions
01.2013 - 07.2022
IT Technician
Rationale Solutions Inc
09.2007 - 01.2013
No Degree - International Diploma in IT
ICBT Campus
05.2001 -
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