Shaheen Rahim
San Mateo,CA
Summary
Results-driven professional with extensive experience in Banking and Retail Management. Proven expertise in leadership, operational efficiency, and client relations, demonstrated as Assistant Manager at Comerica Bank and Personal Banker at U.S. Bank. Skilled in sales growth and team leadership, evidenced during tenure as Store Manager at The Children’s Place. Dynamic blend of financial acumen and customer-centric focus.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Comerica
05.2018 - Current
- Achieved high customer satisfaction through leading effective training programs.
- Streamlined processes to enhance efficiency and reduce inquiry turnaround times.
- Mentored junior staff on customer relationship management and conflict resolution techniques.
- Established partnerships with local businesses to strengthen community outreach initiatives.
- Facilitated training sessions to uphold compliance standards and company policies.
Personal Banker
U.S. Bank
08.2012 - 05.2018
- Enhanced client satisfaction by providing tailored financial solutions to meet goals.
- Evaluated client portfolios to recommend suitable products and services effectively.
- Reduced loan processing times by streamlining procedures while maintaining service quality.
- Managed diverse small business portfolios, addressing unique financial needs efficiently.
- Negotiated loan terms balancing risk with clients' repayment capabilities, ensuring profitability.
Store Manager
Children Place
08.2010 - 07.2012
- Enhanced service quality by training and mentoring staff effectively.
- Boosted sales performance by directing daily store operations strategically.
- Optimized employee schedules to ensure peak staffing during busy hours.
- Maintained a clean, safe store environment for customers and staff.
- Resolved customer complaints swiftly, strengthening positive client relationships.
Education
Bachelor of Science - Business Administration
IndiaSkills
- Customer service
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Retail operations
- Recruiting and interviewing
- Money handling
- Sales strategies
Accomplishments
- Pinnacle Achiever (Top Performer in Region), 2014, 2015, 2016
- 2017 Star of Excellence (#1 mortgage and investment referrals, #1 KDS, #1 credit cards, #1 checking accounts)
- Partnership Success Story Winner (demonstrated excellence regarding outstanding cross functional collaboration) 2014
- Macy’s Department leader in Sales and Customer Service
Section name
- Work experience not shown (Commercial Manager in Dubai, Assistant Branch Manager at California Federal Bank, and Macy’s Sales Manager)
Languages
English
Full Professional
Arabic
Native or Bilingual
Persian
Native or Bilingual
Timeline
Assistant Manager
Comerica
05.2018 - Current
Personal Banker
U.S. Bank
08.2012 - 05.2018
Store Manager
Children Place
08.2010 - 07.2012