Shaheer Ahmed
Piscataway
Summary
Motivated and reliable customer service and support specialist with experience in high-volume call environments, healthcare, and behavioral services. Known for excellent verbal communication, accurate data entry, and calm professionalism under pressure. Proven ability to follow complex procedures, handle sensitive information with care, and support clients with empathy and efficiency. Seeking to bring these strengths to a remote Customer Care Associate role with Global Contact Services.
Overview
5
5
years of professional experience
Work History
Customer Support Representative (Remote – Contract)
NY Access Call Center
06.2024 - Current
- Answered 80+ inbound customer calls daily for a transportation assistance program serving disabled passengers.
- Used company CRM software to log ride requests, cancellations, and complaints with high accuracy.
- Guided callers with empathy, patience, and clarity, helping them navigate service options and eligibility.
- Followed scripts and procedures for escalations, service delays, and customer verification.
- Maintained 98% call quality score and exceeded monthly productivity goals.
Customer Service Associate
AristaCare at Cedar Oaks
02.2022 - 05.2024
- Managed in-person client inquiries and front desk tasks in a fast-paced healthcare environment.
- Verified patient and visitor identification, followed access protocols, and monitored visitor logs.
- Recorded detailed notes on patient interactions, behavioral concerns, and service-related issues.
- Reported emergencies and unsafe conditions following HIPAA-compliant safety standards.
Behavioral Health Assistant
Compass Behavioral Health Care
04.2020 - 03.2022
- Provided behavioral support and patient monitoring in a clinical setting.
- Practiced verbal de-escalation to handle crises, reducing emergency interventions.
- Documented daily logs of behaviors and incidents using EMR systems.
- Collaborated with multidisciplinary teams to support client well-being.
Education
Bachelor of Science - Health Care Management
New York University
New York, NY06.2026
Associate of Arts - Liberal Arts
Middlesex County College
Edison, NJ06.2022
Skills
- Customer Communication & Support
- Data Entry & Notetaking Accuracy
- Conflict Resolution & De-escalation
- HIPAA & Confidentiality Compliance
- Remote Work Organization & Focus
- Desktop Computer Operation
- Call Handling & Phone Etiquette
- Dependability & Schedule Adherence
- Personal desktop computer with Windows OS
- High-speed wired internet
- Dedicated home office setup free from distraction
- Comfortable using software platforms for call handling and data entry
- Open to GCS-approved antivirus installation
Timeline
Customer Support Representative (Remote – Contract)
NY Access Call Center
06.2024 - Current
Customer Service Associate
AristaCare at Cedar Oaks
02.2022 - 05.2024
Behavioral Health Assistant
Compass Behavioral Health Care
04.2020 - 03.2022
Associate of Arts - Liberal Arts
Middlesex County College
Bachelor of Science - Health Care Management
New York University
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