Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaheer Ahmed

Piscataway

Summary

Motivated and reliable customer service and support specialist with experience in high-volume call environments, healthcare, and behavioral services. Known for excellent verbal communication, accurate data entry, and calm professionalism under pressure. Proven ability to follow complex procedures, handle sensitive information with care, and support clients with empathy and efficiency. Seeking to bring these strengths to a remote Customer Care Associate role with Global Contact Services.

Overview

5
5
years of professional experience

Work History

Customer Support Representative (Remote – Contract)

NY Access Call Center
06.2024 - Current
  • Answered 80+ inbound customer calls daily for a transportation assistance program serving disabled passengers.
  • Used company CRM software to log ride requests, cancellations, and complaints with high accuracy.
  • Guided callers with empathy, patience, and clarity, helping them navigate service options and eligibility.
  • Followed scripts and procedures for escalations, service delays, and customer verification.
  • Maintained 98% call quality score and exceeded monthly productivity goals.

Customer Service Associate

AristaCare at Cedar Oaks
02.2022 - 05.2024
  • Managed in-person client inquiries and front desk tasks in a fast-paced healthcare environment.
  • Verified patient and visitor identification, followed access protocols, and monitored visitor logs.
  • Recorded detailed notes on patient interactions, behavioral concerns, and service-related issues.
  • Reported emergencies and unsafe conditions following HIPAA-compliant safety standards.

Behavioral Health Assistant

Compass Behavioral Health Care
04.2020 - 03.2022
  • Provided behavioral support and patient monitoring in a clinical setting.
  • Practiced verbal de-escalation to handle crises, reducing emergency interventions.
  • Documented daily logs of behaviors and incidents using EMR systems.
  • Collaborated with multidisciplinary teams to support client well-being.

Education

Bachelor of Science - Health Care Management

New York University
New York, NY
06.2026

Associate of Arts - Liberal Arts

Middlesex County College
Edison, NJ
06.2022

Skills

  • Customer Communication & Support
  • Data Entry & Notetaking Accuracy
  • Conflict Resolution & De-escalation
  • HIPAA & Confidentiality Compliance
  • Remote Work Organization & Focus
  • Desktop Computer Operation
  • Call Handling & Phone Etiquette
  • Dependability & Schedule Adherence
  • Personal desktop computer with Windows OS
  • High-speed wired internet
  • Dedicated home office setup free from distraction
  • Comfortable using software platforms for call handling and data entry
  • Open to GCS-approved antivirus installation

Timeline

Customer Support Representative (Remote – Contract)

NY Access Call Center
06.2024 - Current

Customer Service Associate

AristaCare at Cedar Oaks
02.2022 - 05.2024

Behavioral Health Assistant

Compass Behavioral Health Care
04.2020 - 03.2022

Associate of Arts - Liberal Arts

Middlesex County College

Bachelor of Science - Health Care Management

New York University