SHAHEER GLOVER
Urbana,IL
Summary
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head teacher
- For 2 year olds
- Taught 4th grade level students
- Taught 0-higschool ages
- Created and implemented innovative lessons
- Instructed students with disabilities
- Recorded educational, social, and development milestones
- Created progress reports for parents
- Used open communication with parents and children
- Utilized RTI skills
- Served as short-term substitute
- Attended teacher trainings
Breakfast Attendant
Homewood Suites by Hilton
09.2021 - 10.2021
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
Breakfast Attendant
Hampton Inn and Hampton Inn & Suites
08.2021 - 09.2021
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Improved guest comfort and satisfaction through personalized service and support.
Home Care Aide
Community Care Inc
05.2019 - 05.2021
- Assist the elderly with their needs within their home and provide excellent service throughout the champaign county and surrounding areas to clients within the community
- This includes errand runs transportation to and from medical appointments, grocery store etc
- Also assist with their everyday living skills this includes meal prepping, bathing grooming, dressing help with medication administration etc.
Teacher
The Little School House
12.2019 - 02.2020
Life Insurance Agent
PHP Agency
01.2018 - 06.2019
- Licensed to sell life insurance policies for clients
Teaching Assistant
Hillside Children's Center
08.2018 - 02.2019
- Used open communication with parents and children
- Attended teacher trainings
- Served as short-term substitute
- Created progress reports for parents
- Recorded educational, social, and development milestones
- Instructed students with disabilities
- Created and implemented innovative lessons
- Taught 3-4 ages
Teachers Assitant
Sunshine Village DayCare Center
04.2018 - 07.2018
Direct Support Professional
Lifetime Assistance Inc
08.2017 - 04.2018
- Worked with individuals who have developmental disabilities.
Paraprofessional
TES Staffing
04.2016 - 06.2017
- Provided assistance to teachers in the classroom from grades k-12 through the RCSD.
Assist teacher
Paraprofessional, Monroe #1 BOCES
07.2016 - 08.2016
- In EPK/UPK room i also have experience working with infants and toddlers I also was the lead teacher for the UPK room., Provided assistance to the teacher dealing with individuals with developmental disabilites
Sales Representative
Concentrix
06.2015 - 11.2015
- Answer inbound calls and activate brace service for mercedes benz drivers.
Education
A.A.S - Human Services
Monroe Community College
2020
High School Diploma - undefined
Without Walls
2010
Skills
- Skills Used
- Customer service and sales skills
- EXPO
- Corner Bakery Cafe - Rochester, NY
- December 2014 to June 2015
- Responsibilities
- Cash out food transactionsserve guest buss tables and expo
- Skills
- Sales & Marketing, Customer Service (6 years)
- Child Care
- Teacher Assistant
- Early Childhood
- Teacher Aide
- Teaching (4 years)
- Day Care
- Special Education
- Childcare Provider
- Customer Service
- Life Insurance
- Health Insurance
- Insurance Sales
- Infant Care
- PHP
- Java
- Toddler Care
- Meal Preparation
- Home Care
- Caregiving
- Developmental Disabilities Experience
- Food Production
- Autism Experience
- Special Needs
- Home health (2 years)
- Additional Information
- Skills Customer service/ Telesales- Over five years of providing great customer service to customers for
- Repeat business and over five years of experience in sales and working with the general public
- Student-Centered Learning
- Instructional Materials Creation
Accomplishments
- Learned how to have food out in a timely manner and gained customer service skills
- Skills Used customer service
- Respite Worker
- People Inc
- Finger Lakes - Rochester, NY 2014 to 2015
- Responsibilities
- Offer respite to children with developmental disabilites and create sensory activities, also did administrative office work filing and purging documents as well as running the front desk as a receptionist
- Accomplishments
- Scip and CPR certified
- Skills Used
- Direct care
- Hostess/Server Assistant
- Applebee's - Rochester, NY 2014 to 2014
- Greeted customer as they arrived into restaurant, helped run food,buss tables, and serve
- Customer service specialist
- Best Buy - Henrietta, NY 2012 to 2014
- Handled customer complaints
- Processed payments
- Made sales
- AT&T Customer service/ Sales Rep
- Sutherland Global Services - Rochester, NY 2010 to 2012
- Handled Inbound calls
- Processed Payments for bills Resolved customer complaints Made sales Provided friendly fast customer service to AT&T clients
- Breakfast Attendant
- Country Inn and Suites - Rochester, NY 2010 to 2010
- Responsibilities
- Serve guest prepare food clean
- Accomplishments learned about the hospitality industry
- Skills Used customer service
- Deli Worker
- Tops Markets, LLC - Rochester, NY 2008 to 2009
- Processed Customers Orders
- Prepared food for customers
- Trained new employees
- Assisted the managers on duty
- Resolved customer complaints
- Cashier
- Wegmans - Rochester, NY
- October 2007 to December 2008
- Bag groceries for customers and cash out monetary transactions as well as provide customer service
- Handbag Associate
- Macys - Rochester, NY 2007 to 2008
- Handled monetary transactions
- Interacted with the general public
- Made sales
- Provided friendly customer service
- Trained new employees
Certification
May 2015 to May 2017
Child CPR AED
CPR
SCIP-R Trained
Life Insurance
October 2018 to December 2019
Licensed by New York state to sell life insurance
Life Insurance
March 2019 to Present
Licensed in Virginia and illinois to sell life insurance
Life and Health Insurance
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Breakfast Attendant
Homewood Suites by Hilton
09.2021 - 10.2021
Breakfast Attendant
Hampton Inn and Hampton Inn & Suites
08.2021 - 09.2021
Teacher
The Little School House
12.2019 - 02.2020
Home Care Aide
Community Care Inc
05.2019 - 05.2021
Teaching Assistant
Hillside Children's Center
08.2018 - 02.2019
Teachers Assitant
Sunshine Village DayCare Center
04.2018 - 07.2018
Life Insurance Agent
PHP Agency
01.2018 - 06.2019
Direct Support Professional
Lifetime Assistance Inc
08.2017 - 04.2018
Assist teacher
Paraprofessional, Monroe #1 BOCES
07.2016 - 08.2016
Paraprofessional
TES Staffing
04.2016 - 06.2017
Sales Representative
Concentrix
06.2015 - 11.2015
Head teacher
A.A.S - Human Services
Monroe Community College
High School Diploma - undefined
Without Walls
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