SHAHEER HASAN
Anna
Summary
Dynamic Senior Business Analyst with a proven track record at Navancio LLC, excelling in Salesforce CRM implementations and cross-functional team leadership. Adept at translating complex business needs into actionable solutions, leveraging strong communication skills and data analysis expertise to drive project success and enhance stakeholder engagement.
Overview
7
7
years of professional experience
Work History
Senior Business Analyst
Navancio LLC
Remote
06.2022 - Current
- Delivered end-to-end Salesforce Core CRM implementations, including requirement gathering, customization, configuration, and deployment.
- Configured and customized Salesforce CRM to align with organizational workflows and business objectives.
- Led and coordinated cross-functional teams within the PMO framework to ensure alignment with strategic objectives, and timely project execution.
- Monitored post-implementation performance of data products, gathering feedback to drive continuous improvement.
- Conducted user acceptance testing (UAT), coordinating with stakeholders to validate and approve new features.
- Facilitated effective stakeholder communication by creating detailed status reports, dashboards, and presentations using Jira, ServiceNow, and Salesforce.
Business Analyst
Toyota Financial Services
Plano
06.2022 - 02.2023
- Collaborated with cross-functional teams to ensure seamless integration.
- Designed and developed interactive Power BI dashboards to visualize key business metrics, enabling data-driven decision-making for stakeholders.
- Led cross-functional Scrum teams, applying core project management principles to deliver high-quality Salesforce solutions on time.
- Defined and prioritized product backlog items, balancing stakeholder needs, with resource availability.
- Translated complex business needs into actionable technical requirements.
- Maintained exceptional attention to detail, ensuring accuracy in documentation, requirements, and system configuration.
Jr Business Analyst
Verizon
Little Elm
08.2018 - 06.2022
- Created and executed detailed manual test cases and scenarios, ensuring all business requirements were met.
- Spearheaded infrastructure projects that supported the organization's technical and business requirements, including design, enhancement, and integration efforts.
- Translated business requirements into technical jargon for the development teams.
Education
Accounting and Finance -
Collin College
Plano, TexasBusiness Computer Information Systems -
University of North Texas
Denton, TexasSkills
- Project management
- Data analysis
- Business analysis
- Communication skills
- Microsoft Office
- ERP systems
- Leadership
- Agile methodologies
- Salesforce
- Jira
- ServiceNow
- Microsoft SharePoint
- Tangoe mobile systems
- Requirement gathering
- User acceptance testing
- Stakeholder engagement
- Technical translation
- KPI tracking
Personal Information
Nationality: American
Websites
Timeline
Business Analyst
Toyota Financial Services
06.2022 - 02.2023
Senior Business Analyst
Navancio LLC
06.2022 - Current
Jr Business Analyst
Verizon
08.2018 - 06.2022
Accounting and Finance -
Collin College
Business Computer Information Systems -
University of North Texas
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