SHAHEIRRIZZAI ABDELAZIZ
WASHINGTON
Summary
Disciplined security professional experienced in enforcing safety protocols, protecting property and monitoring suspicious activity. Possesses excellent communication and customer service skills. Dedicated to providing safe and secure environments for clients and employees.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Union First Inc.
09.2024 - 06.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Analyzed customer feedback and provided solutions to improve customer service.
SAFETY SUPERVISOR
NAARC
04.2023 - 09.2024
- The Safe Passage program supports students as they travel to and from school and in the community.
- Safe Passage programming includes conflict resolution, mediation services, and community relationship building to keep students safe and improve student attendance.
- Safe Passage Ambassadors – trained and trusted adults from community-based organizations – are assigned to schools and work to build relationships with school staff, students, families, and community members.
- Ensure students make it to the school building safe and sound.
- Patrolling the neighborhood and area surrounding schools
- Report any conflicts
SECURITY OFFICER
Securitas
04.2022 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Directing new hires and temporary employees to the Security Badge Office to get employee badging.
- Kept reception area clean and neat to give visitors positive first impression.
- Check patient records and provide appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, etc.).
- Analyze visitor data and generate insights using business intelligence tools to optimize reception processes and enhance overall guest satisfaction
- Facilitated collaborative sessions by organizing cross-functional team meetings using virtual and augmented reality platforms.
- Experienced with a range of CRM and ERP software systems.
HOUSEKEEPER SUPERVISOR
Wink Hotel
01.2021 - 02.2023
- Lead housekeeping team, ensuring high standards and efficient operations.
- Implemented training programs, enhancing staff performance and service quality.
- Reduced supply costs by optimizing inventory management and vendor negotiations.
- Resolved guest complaints promptly, improving satisfaction and retention.
- Collaborated with management to develop and execute cleaning protocols.
Call Center Representative
WorkStride
01.2019 - 01.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
HIGH SCHOOL DIPLOMA -
Eastern High School
Washington, DC06.2018
Skills
- Conflict Resolution
- Security Patrol
- De-escalation
- Customer Service
- Criminal Law
- Law Enforcement
- Problem Solving
- Microsoft Office
- Safety Compliance
- CRM
- ERP
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
Certification
- GUARD CARD - Various
- CPR CERTIFICATION - Various
- FIRST AID CERTIFICATION - Various
Timeline
Dispatcher
Union First Inc.
09.2024 - 06.2025
SAFETY SUPERVISOR
NAARC
04.2023 - 09.2024
SECURITY OFFICER
Securitas
04.2022 - 01.2024
HOUSEKEEPER SUPERVISOR
Wink Hotel
01.2021 - 02.2023
Call Center Representative
WorkStride
01.2019 - 01.2021
HIGH SCHOOL DIPLOMA -
Eastern High School
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