Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Shahenda Soliman

Irvine,USA

Summary

Proactive and detail-oriented marketing and events professional with a strong background in administration and customer support. Skilled at organizing high-profile events, managing client relations, and driving operational excellence. Recognized for strong problem-solving abilities, efficient multitasking, and a customer-first mindset. Passionate about contributing to innovative and growing organizations.

Overview

5
5
years of professional experience

Work History

Debt Specialist

Amity One
Irvine, USA
10.2024 - Current
  • Negotiating financial settlements with clients through customized repayment strategies.
  • Maintaining accurate documentation, ensuring compliance with regulations.
  • Fostering strong client relationships through professional communication.

Project Coordinator

Orascom Construction
Cairo, Egypt
12.2023 - 09.2024
  • Supported project delivery through planning, scheduling, and resource allocation.
  • Handled documentation control and vendor coordination to ensure project timelines.
  • Addressed operational challenges swiftly to maintain smooth project flow.

Event Organizer

El Gouna Film Festival & African Cup of Nations (AFCON)
Cairo, Egypt
03.2023 - 11.2023
  • Coordinated VIP guest services, red carpet activities, and festival logistics at El Gouna Film Festival.
  • Managed ticketing operations and access control at AFCON soccer matches, ensuring smooth fan experiences.
  • Partnered with PR, security, and hospitality teams for seamless event delivery.

Event Coordinator (Merchandise Team) Contract

Disney
Costa Mesa, USA
01.2023 - 02.2023
  • Supported merchandise operations during Disney musical performances.
  • Handled VIP gifting, merchandise displays, and high-volume guest transactions.

Customer Support Specialist Promoted to Team Leader

Pier 1 Imports
Remote, USA
10.2020 - 12.2022
  • Solved 120 tickets per day on Gorgias, managed customer's orders on Shopify regarding returns, damaged orders, refunds and store credits.
  • Managed a remote team, assigning daily tasks and resolving escalated issues.
  • Created and presented monthly performance summaries to leadership.
  • Promoted operational efficiency and enhanced client satisfaction.

Account Manager

Glu Solutions
Alexandria, Egypt
08.2020 - 10.2020
  • Managed social media accounts and digital campaigns in the healthcare sector.
  • Developed content strategies and analytics reports to enhance client outcomes.
  • Delivered monthly client performance reviews and strategic recommendations.

Education

BBA - Marketing And International Business

The Arab Academy For Science And Technology
01.2020

High School Diploma -

Alexandria Language School
Alexandria, Egypt
01.2016

Skills

  • Event Planning & VIP Management
  • Communication skills
  • Administration and management
  • Project Scheduling & Resource Coordination
  • Customer Relations Management (CRM Tools: Gorgias, HubSpot)
  • Communication Platforms (Slack, Zoom, Microsoft Teams)
  • Content Creation & Social Media Strategy
  • Google Workspace & Microsoft Office Proficiency
  • Call center operations
  • Multilingual: Fluent English & Arabic

Timeline

Debt Specialist

Amity One
10.2024 - Current

Project Coordinator

Orascom Construction
12.2023 - 09.2024

Event Organizer

El Gouna Film Festival & African Cup of Nations (AFCON)
03.2023 - 11.2023

Event Coordinator (Merchandise Team) Contract

Disney
01.2023 - 02.2023

Customer Support Specialist Promoted to Team Leader

Pier 1 Imports
10.2020 - 12.2022

Account Manager

Glu Solutions
08.2020 - 10.2020

BBA - Marketing And International Business

The Arab Academy For Science And Technology

High School Diploma -

Alexandria Language School

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