Shaher Alneswan

• Implemented SEO best practice to drive web traffic and generate leads.
• Supported Social teams in uploading & integrating social connectivity on all platforms, whilst exhibiting different methods of uploading content to platforms.
• Supported and guided stakeholders and content providers to apply standards and best practices for developing digital content.
• Wrote and edited content to promote thought leadership, products and services.
• Suggested content to engage key audiences, increase brand awareness and drive leads across product offerings.
• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Converted documents from one application to another.
• Coordinated team schedules to keep shifts properly staffed during busy periods.
• Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.

• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Established and cultivated solid business relationships with new or existing customers.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Implemented systems and procedures to increase sales.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Organized promotional events and interacted with community to increase sales volume.
• Built relationships with customers and community to establish long-term business growth.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

- Aided Clients in retrieving their desired scents.

- Educated Clients on the different scents & aromas available.

- Utilized Online marketing strategies to increase & enhance sales & profitability.

- Handled Sourcing products and wholesaling, including fulfillment , payment capturing, & client satisfaction.

- Monitored other associates and implemented new strategies on fulfilling quotas.

• Greeted incoming customers and provided reliable, friendly customer service.
• Notified supervisor and peers of low product inventory and customer complaints.
• Maintained menu knowledge to provide recommendations and answers to customer questions.
• Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
• Observed health code regulations and internal policies for cleaning and sanitizing.
• Processed sales transactions for cash, debit, and credit purchases.
• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
• Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
• Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
• Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
• Developed and implemented new flavor ideas to add variety to product offering.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Collaborated with management to develop marketing and promotional activities.
• Kept tidy and organized area to comply with cleanliness standards.
• Utilized proper portion control to determine customers receive correct portion size.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.
• Documented customer orders and conveyed special requests to kitchen staff.
• Prepared salads, soups and sandwiches for customers.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Completed milkshakes and ice cream desserts for customers.
• Brewed coffee and tea and changed out drink station syrups.
• Observed customer purchases in line and differentiated between standard portions.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Backed up servers by setting up trays and completing some food deliveries.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Replenished serving stations with fresh food and cleaned up spills.