Shaherra Zeringue Shaherra Zeringue

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Executed efficient restocking procedures to maintain optimal inventory levels on sales floor.
• Collaborated with team members to create visually appealing merchandise displays.
• Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
• Maintained cleanliness and organization of sales areas to promote a welcoming environment.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided feedback to management on inventory trends and customer preferences for strategic decisions.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

• Led team in achieving operational efficiency and maintaining high service standards.
• Trained new associates on company policies, procedures, and safety protocols.
• Coordinated daily schedules to optimize labor resources and meet customer demand.
• Monitored inventory levels and ensured timely replenishment of stock on shelves.
• Implemented process improvements that enhanced workflow efficiency and reduced errors.
• Resolved customer inquiries and issues promptly to maintain satisfaction levels.
• Conducted regular performance evaluations to identify areas for associate development.
• Collaborated with management to develop strategies for increasing store profitability.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Assisted in recruitment to build team of top performers.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.

Made sure the shifts ran efficiently and all money was deposited and logged correctly. Team members worked perfectionally and within standards.