Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shahid Louis

Lexington Park,MD

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

7
7
years of professional experience

Work History

Associate

Dollar General
Lexington Park, MD
09.2023 - 05.2024
  • Provide excellent customer service, greet and assist customers. Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise.
  • Greeting customers, helping them find products, and ringing up purchases receiving, opening, and unpacking merchandise, and then stocking and rotating it on shelves
  • Dusting, mopping, taking out the trash, and cleaning the restroom and stockroom Operating the cash register, collecting payment, and making change
  • Assisting with the implementation and maintenance of planograms and breaking down planograms when expired.
  • Processed shipments received from vendors according to established protocols.
  • Reported any discrepancies or errors in pricing or inventory levels to management.

Team Member

Tractor Supply
Lexington Park, MD
01.2018 - 04.2024
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Assisted customers with product selection and ordering process.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
  • Promoted products through effective merchandising techniques.
  • Resolved customer issues promptly in a professional manner.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Assisted management in developing marketing strategies to increase sales.
  • Prepared reports on sales activities, customer feedback, and inventory status.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Recognized potential theft situations and alerted supervisor immediately.
  • Monitored expiration dates on food items for freshness assurance.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Rotated through series of different stations based on team needs.
  • Looked for ways to go above and beyond job requirements.
  • Trained new team members using approved training materials and information.
  • Upheld high standards of productivity and quality in operations.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Assessed company operations for compliance with safety standards.
  • Analyzed key performance indicators to identify effective strategies.
  • Organized client meetings to provide project updates.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Forklift operators move materials like crates, pallets, and containers from storage areas, trucks, or shelves. They ensure that loads are secure and balanced to prevent accidents or damage.

Associate

Dollar Tree
Lexington Park, MD
07.2023 - 11.2023
  • Greet customers, help them find merchandise, and answer questions operate the cash register, handle sales transactions, and maintain cash security assist with merchandising the store
  • Receive merchandise and help unload trucks assist with merchandising the store breaking down merchandise.
  • have strong verbal communication skills and general math skills for cash accounting.
  • Verified credit card charges against purchase receipts for accuracy.
  • Processed shipments received from vendors according to established protocols.

Associate

Ollies Bargain Outlet
Lexington Park, MD
05.2020 - 10.2020
  • Greet customers, run registers, assist with merchandising, and maintain the store. Sales associates should be knowledgeable about the store, inventory, and weekly deals.
  • ensure freight deliveries are properly placed, and meet merchandising timelines. They should also communicate with internal and external partners.

Lawn and Garden Associate

Walmart
Lexington Park, MD
01.2018 - 03.2018
  • Acknowledge and greet customers with a smile answer customer questions help customers find the products they are looking for and assist fellow associates as needed throughout the store keep your area stocked, clean, and safe.
  • Performed weekly maintenance of outdoor equipment such as mowers, trimmers, edgers, blowers, chainsaws, tillers and more.
  • Assisted customers in selecting appropriate lawn and garden products for their needs.
  • Mowing, trimming, and fertilizing lawns to keep them healthy and looking good Planting, pruning, and mulching plants, shrubs, and trees.

Housekeeper

Seafarers Harry Lundeberg School of Seamanship
Lexington Park, MD
08.2017 - 01.2018
  • Using cleaning supplies to clean and disinfect areas, including floors, surfaces, furniture, lighting fixtures, and windows changing linens and arranging pillows sanitizing materials and surfaces to maintain health and safety standards sanitize scrubbing or vacuuming dust furniture, walls, machines, shredder areas.
  • Disposing of garbage and recycling materials any maintenance issues or damages to the property manager or problem solve.
  • Bathroom cleaning keeping the room organized and tidy mopping halls and libraries Cleaning and stocking restrooms this should include all counters, cabinets, and fixtures cleaning lights change lights.
  • moving furniture load and unload furniture from trucks, and safely handle breakable items transport furniture to the customer's home or office using a dolly.
  • pack items before delivery, and unpack them at the new location set up arrange or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events such as banquets or meetings.

Education

High School Diploma -

Great Mills High School
06-2011

Skills

  • Workplace Safety
  • Program Support
  • Management Support
  • Data Entry
  • Preparing reports
  • Cash Handling
  • Coordination
  • Learning Strategies
  • Reading Comprehension
  • Monitoring
  • Customer and Personal Service

Timeline

Associate

Dollar General
09.2023 - 05.2024

Associate

Dollar Tree
07.2023 - 11.2023

Associate

Ollies Bargain Outlet
05.2020 - 10.2020

Team Member

Tractor Supply
01.2018 - 04.2024

Lawn and Garden Associate

Walmart
01.2018 - 03.2018

Housekeeper

Seafarers Harry Lundeberg School of Seamanship
08.2017 - 01.2018

High School Diploma -

Great Mills High School

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Shahid Louis