Shahida Mc Call
Hamilton,NJ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated student interested in applying excellent communication and interpersonal skills to a Cleaning, Security role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
19
19
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Lawrence , NJ
02.2020 - 02.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Assisted in the development and implementation of security policies and procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Operated communication systems between officers stationed throughout the facility.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
Janitoral
Amazon I H cleaning Service
Robinsonville, NJ
02.2019 - 07.2020
- Stocked supplies such as soap, toilet paper and paper towels.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Emptied trash cans and disposed of waste materials properly.
- Performed general repairs to walls, doors and other surfaces when necessary.
- Ensured safety standards were met while using chemical cleaners or operating machinery.
- Sanitized common areas such as lobbies, hallways and break rooms daily.
- Efficiently managed time between multiple tasks throughout the day.
- Organized storage closets in order to keep items easily accessible.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Clerical Associate
Hibbert Group
Trenton, NJ
04.2015 - 09.2015
- Greeted visitors and customers in a friendly, professional manner.
- Assisted with filing documents and maintaining records.
- Answered phone calls and directed them to the appropriate personnel.
- Provided administrative support for staff members.
- Scheduled meetings and appointments for department heads.
- Managed incoming and outgoing mail correspondence.
- Generated reports using database software programs.
Home Health Aide
Mercer County
Mercer , NJ
01.2010 - 03.2015
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and social events.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Improved patient outlook and daily living through compassionate care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Managed patient transportation and appointment scheduling.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Planned, prepared or served meals to patients according to prescribed diets.
Swanson Cleaning
Swanson
Trenton, NJ
01.2005 - 06.2006
- Swept and mopped floors in public areas.
- Vacuumed carpets, furniture, and upholstery.
- Cleaned windows, door frames, and sills.
- Dusted furniture, fixtures, and other surfaces.
- Emptied trash cans and replaced liners.
- Maintained janitorial closets in a clean, organized manner.
- Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
- Provided excellent customer service when interacting with customers or colleagues.
- Responded quickly to spills or accidents using appropriate cleaning materials.
Lyft Driver
Lyft And Uber
Hamilton , NJ
01.2023 - Present
- Greeted customers and provided assistance with luggage.
- Maintained contact with dispatch office to receive instructions and updates on routes, traffic conditions, and special requests.
- Provided door-to-door service for passengers in a safe and courteous manner.
- Monitored traffic conditions to determine most efficient route.
- Ensured vehicle was clean and in proper working order before each shift.
- Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
- Collected fares according to established rates and ensured fare accuracy through use of meters and GPS systems.
- Responded promptly to customer inquiries regarding transportation options and estimated travel time.
- Performed basic maintenance tasks such as checking fluid levels or tire pressure at the beginning of each shift.
- Adhered to company policies regarding cash handling procedures for fares collected from customers.
- Maintained accurate logbook records including details of trips taken and income received during shift.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Achieved consistently high customer scores due to exceptional service.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Received belongings from passengers and safely and securely stowed items and luggage.
Executive Assistant
S Hundley Real Estate Agency
Ewing , NJ
03.2008 - Present
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Conducted research on various topics as requested by executives or senior management personnel.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Greeted visitors warmly upon arrival at the office premises.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Managed and tracked expenses to meet company budget requirements.
- Obtained signatures for financial documents and internal and external invoices.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Education
High School Diploma -
Ewing High School
Ewing, NE06-2006
Skills
- Project Oversight
- Quality Control
- Administrative Support
- Invoice Processing
- Surveillance
- Security Camera Monitoring
- Daily Incident Reporting
- Personnel Screening
- Safety Inspections
- Safety Control
- Crime Prevention
Timeline
Lyft Driver
Lyft And Uber
01.2023 - Present
Security Officer
Allied Universal Security Services
02.2020 - 02.2024
Janitoral
Amazon I H cleaning Service
02.2019 - 07.2020
Clerical Associate
Hibbert Group
04.2015 - 09.2015
Home Health Aide
Mercer County
01.2010 - 03.2015
Executive Assistant
S Hundley Real Estate Agency
03.2008 - Present
Swanson Cleaning
Swanson
01.2005 - 06.2006
High School Diploma -
Ewing High School
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