Shahida M. Lingard
Middletown,DE
Summary
Highly skilled Program Analyst known for leading and driving successful, innovative initiatives that enhance the overall employee experience. Strong background in strategic human capital planning, organizational effectiveness, and human capital programs and solutions. Consistently delivers impactful results. Experienced leader, program manager, and subject matter expert with over 20 years of expertise in implementing strategic human capital programs and processes across the entire employee lifecycle.
Overview
35
35
years of professional experience
Work History
Program Analyst GS-0343-13/2
DHHS, Food & Drug Administration
11.2019 - Current
- Serve as a Human Capital Advisor providing expert technical advice and assistance to program managers and management operations staff in the areas of planning recruitment, placement activities, and classification
- Provide interpretation, recommendations, and guidance to both supervisors and employees on numerous human resources matters such as: recruitment hiring authorities, within grade increases, pay setting, and position descriptions
- Leading the HCMS process improvement project (developing SOPs, checklists, and FAQs for programs such as recruitment, classification, timekeeping, pay and leave, outreach, probationary periods, and more)
- Creating CVM’s newest Strategic Workforce Plan by developing long- and short-term goals, plans, and policies relating to all human capital functions
- Worked closely with OTS to build a positive, collaborative working relationship
- Worked closely with hiring managers on strategic planning for hiring efforts; guided the recruitment team in learning the strategic recruitment consulting role
- Provided technical advice to resolve recruitment- and outreach-related issues (hiring timelines, hiring authorities, outreach strategies, policies and regulations, etc)
- Coordinating with OTS (Office of Talent Solutions) to affect program support operations, analyzing and solving particularly complex and sensitive HR problems and issues
- Create job announcement’s, develop job analysis, and assessments
- Hold strategic meetings with hiring managers to educate on the use of job boards and coordinate outreach activities by posting vacancies to FDA News, CVM website, and external hiring platforms such as LinkedIn, ERG’s, etc
- Creates partnerships with Job Boards and other associations to post job opportunities to outward facing audience or internal candidates
- Participate in discussions and recommend courses of action, including determining the need for and suggesting improvements to work processes, methods, and system reports, as well as providing status updates
- Ensure job postings meet 508 compliance regulations
- Serve as Office of Management’s Time & Attendance Administrative Officer
- Run biweekly reports for Time and Leave discrepancies; research and solve each discrepancy
- Resolve overpayments for Retention Incentives; notifying employee of debt and possible debt waiver
- Participate in virtual job fairs, answer questions regarding CVM and job opportunities
- Using Automated tools and systems to support HR processes; ATLAS, EHCM, EASE, eClass; USA Staffing
- Analyzing HR data and using automated systems to support the organization and programs
- Review and interpret regulations, standards, or other guides for impact on the recruitment program
- Process a broad spectrum of personnel actions for excepted and competitive service positions utilizing an automated system Enterprise Human Capital management (ECHM) and ATLAS
- Process Named Actions such actions include (Temporary Promotions, Reassignment, CLG, Position Change, Change in Work Schedule, Change in Work Hours, Details, etc.)
- Conduct pre-employment processing and security requirements in staffing functions, which includes initiating security requests/clearances, ethics clearances, and release dates
- Provide advice to management on a variety of significant, multifaceted personnel actions for hiring new personnel, converting employees or changes for job descriptions accommodating current workload
- Provide advisory services and technical guidance to employees, supervisors, and senior management officials regarding Human Resources Information Systems
- Research and analyze individual cases to determine the appropriate solution to pay problem, provide information and initiate corrective actions
- Experience researching and applying human resources laws, regulations and policies including bargaining unit agreements, Title 5, Title 21 (CURES), Title 42 and Vet preference utilizing OPM, CFR, OTS, and training sources
- Compile periodic and/or special reports, narrative and statistical information to reflect recruitment data or metrics including status reports, and management summaries to address key workforce performance areas such as gains-losses, attrition, hiring, and other elements
- Responsible for tracking/reporting milestones and Key Performance Indicators (KPI’s) to ensure all timeframes and program goals are met for servicing program offices
- Ensure proper guidance is given to applicants and/or employees regarding position descriptions, compensation, potential promotion potential, benefits, etc
Detail Program Analyst GS-0343-11/1
Center For Veterinary Medicine
02.2022 - 05.2022
- Serve as a Human Capital Advisor providing expert technical advice and assistance to program managers and management operations staff in the areas of planning recruitment, placement activities, and classification
- Provide interpretation, recommendations, and guidance to both supervisors and employees on numerous human resources matters such as: recruitment hiring authorities, within grade increases, pay setting, and position descriptions
- Coordinating with OTS (Office of Talent Solutions) to affect program support operations, analyzing and solving particularly complex and sensitive HR problems and issues
- Assist in developing job announcement’s, developing job analysis, and assessments
- Hold strategic meetings with hiring managers to educate on the use of job boards and coordinate outreach activities by posting vacancies to FDA News, CVM website, and external hiring platforms such as LinkedIn, ERG’s, etc
- Creates partnerships with Job Boards and other associations to post job opportunities to outward facing audience or internal candidates
- Ensure job postings meet 508 compliance regulations
- Participate in virtual job fairs, answer questions regarding CVM and job opportunities
- Using Automated tools and systems to support HR processes; HREPS, ATLAS, EHCM, EASE, eClass; USA Staffing
- Retrieve and compile hiring certificates of eligible for hiring manager
- Analyzing HR data and using automated systems to support the organization and programs
- Review and interpret regulations, standards, or other guides for impact on the recruitment program
- Process a broad spectrum of personnel actions for excepted and competitive service positions utilizing an automated system Enterprise Human Capital management (ECHM) and ATLAS
Administrative Management Specialist GS-0301 11/1
Office of Regulatory Affairs
11.2019 - 05.2022
- Advise management on a variety of procedures and policy matters pertaining to human resources functions such as staffing and recruitment, position management and classification
- Utilize HREPS to initiate hiring initiatives
- Responds to requests for the disclosure of information, including requests under the Freedom of Information Act, by analyzing the request, directing an appropriate search, obtaining the responsive documents, redacting information that is exempt from disclosure, preparing a letter that provides the documents and explains what information is being withheld from disclosure, and obtaining necessary clearances
- Run bi-weekly RAM Reports, Quarterly WGI Reports, FBIS Budget Reports
- Ensure accuracy of staffing data by making sure SMW Report is current
- Provide interpretation, recommendations, and guidance to both supervisors and employees on numerous human resources matters such as: leave, within grade increases, employee benefits, and position descriptions
- Serve as Office of Management’s Time & Attendance Administrative Officer
- Run biweekly reports for Time and Leave discrepancies; research and solve each discrepancy
- Monitor and track the status of all recruitment and non-recruitment actions as well as generate reports for management
- Utilize USA Staffing for the use of posting job announcements, issuing certificates of eligibility, issuing notices, and advising managers on creating job analyses
- Retrieve and compile hiring certificates of eligible for hiring manager
- Administers overall budget, accounting, and financial management programs
- Prepare and submit the Field Office budget as part of the Regional budgetary process
- Monitor funds expenditure; prepare the annual Financial Operating Plan by developing a budget forecast based on estimates provided by District Director; Reconcile monthly expenditures
- Purchase card holder; reconcile expenditures for monthly close out
- Process PIV enrollment and Issuance requests from Personnel Security Office
Department of Medicine - Administrative Support Assistant GS-7/1
Department of Veterans Affairs
01.2019 - 11.2019
- Prepares, maintain, reviews, and certifies time and attendance reports for a variety of pay plans, types of leave
- Responds to administrative problems by members of the staff or management officials
- Training Assignment Manager via TMS for coordination, scheduling, and acquisition of training
- Arranges schedules for training courses, assuring all classroom requirements and/or equipment are available; Reviews training requests for completeness and eligibility
- Compiled monthly and quarterly reports for clinic utilization and recruitment statistics via ACAC, VSSC, and BISL
- Provides on-the-job training to new employees and other Service Line employees in accordance with policies practices and procedures
- Federal Purchase Card Holder; reconcile expenditures monthly
- Consolidates equipment or services requests and purchase of the equipment
- Help providers troubleshoot and resolve problems with software (i.e
- Encrypting PIV for Outlook, TMS sign-on; CPRS navigation); Install Adobe programs with the guidance of IT; Follow IT instructions on self-serve IT issues
- Advise hiring managers on hiring practices and announcement advertising
- Create job analysis on new and existing positions; compile hiring certificate of eligible for hiring manager
- Advise supervisors on processes and procedures for disciplinary actions
- Rate and rank applications for applicants of Medicine Service Administrative positions
- Medicine Service Line ADPAC; process AAR’s in EPAS for profile and menu changes, and for new employee access and changes for existing staff members
- PIV Sponsor: Process requests for new employees and/or reissuance of PIV Cards
- Audit Clinical Provider Taxonomy Codes annually
Department of Medicine- Program Support Assistant GS-6/3
Department of Veterans Affairs
01.2016 - 01.2019
- Review all clinic builds, set-ups and changes to ensure that the clinical profiles are accurate and reflect appropriate DSS identifiers for accurate workload/data capture
- Perform clinic set-up which includes billable status, count versus non-count, stop codes, and activation of encounter forms; Adjust time slots in grids to suit specialty clinics needs as requested
- Coordinate with MCA/DSS staff to verify and change workload credits needed for clinical staff
- Establish and maintain a tracking system for FPPE, OPPE, proficiencies and performance reviews
- Ensure proper filing and records disposal, establish and maintain resource documents, determine office supply needs, prepare appropriate documents to procure supplies, prepare travel authorizations
- Medicine Service Line Records Management Liaison
- PIV Sponsor: Process requests for new employees and/or reissuance of PIV Cards
- Medicine Service Line ADPAC; process AAR’s in EPAS for profile and menu changes, and for new employee access and changes for existing staff members
- Update web-based Master On-call Schedule for Medicine Specialties, Medicine Service Residents, and MOD Staff
Medical Support Assistant GS-5/1
Department of Veterans Affairs
05.2015 - 05.2016
- Ensure patient encounters are complete (check-out and/or no-show)
- Monitor and provide maintenance of the Electronic Wait List (EWL)
- Process physician orders, (e.g
- Order labs, follow up consult request)
- Ensure accuracy of patient information and administrative information between the professional staff and patients
- Responsible for accurate appointment management that includes updating and verifying demographic information, scheduling appointments, collecting insurance information
- Capture third party health insurance information on all veterans
- Process Beneficiary Travel Mileage Reimbursement requests utilizing VISTA, BT Paperless System and the Beneficiary Travel Dashboard ensuring the accuracy and timely submission of claims
- Operate computer systems and applications, such as VISTA, CPRS, and Microsoft applications
Administrative Coordinator
SC DHEC – Food Safety and Rabies Prevention
04.2014 - 05.2015
- Received food establishment complaints; logged into automated system; gathered details and pertinent information for further investigation
- Received notifications of dog bites and process possible “quarantine” procedures needed
- Renew customer Establishment Annual Ratings and process payments
- Process personnel actions utilizing SCEIS and PAIS Systems
- Provide new employees with benefits information; health & welfare, leave, FMLA, etc
- Conduct background investigations; state and nationwide, including driving records check
- Solicit quotes from vendors in accordance with SC State purchasing regulations
- Responsible for asset disposition and management; tracking and auditing
- Ensure that injured employees complete claim form; Submit form in a timely manner; Ensure medical evidence is submitted; Establish OWCP case file and maintain workers' compensation tracking log
- Prepares training registration, arrange travel and lodging (utilizing GSA Per Diems)
- Maintain the state car log and is responsible for preparing reports and documents for accidents; responsible for assignment of state vehicles
Executive Secretary – Medical Oncology
Thomas Jefferson University Hospital
01.2005 - 07.2013
- Responsible for heavy calendar management on behalf of the Associate Director and Chairman of Medical Oncology utilizing Microsoft Outlook and Google Calendar
- Supervise work-study students and volunteers; assign work assignments and verify completion
- Coordinate and Execute Patient Outreach Programs; media advertising, mass mailing communications, arranging speakers, venue reservations, vendor advertising, program and flyer composition
- Purchase Card Coordinator, reconcile monthly transactions, monitor expenditures
- Requisitioning of supplies; research to secure savings on all items
- Department timekeeper, Utilizing Kronos
- Maintain department website by updating monthly events, patient resources, and news
- Maintain Physician and Fellows Web Based Monthly On Call Schedule
Administrative Assistant – Human Resources
University of Pennsylvania
07.1999 - 11.2003
- Active Benefits Committee Member; ensure benefit changes were cost effective and communications we delivered accordingly; Coordinate Annual Health Benefits Fair
- Process New Hire Enrollment, Open Enrollment and Life Changing Event benefits changes
- Respond to benefits policy and procedure inquiries; Liaison between employee and health carriers resolving plan issues
- Provide and counsel employees on benefits, policies, and procedures
- Processed Retirement 403(b)(7) calculations, verify forms for accuracy
- Processed invoices to pay all vendors used by the University
Financial Assistant
U.S. DOI, Independence Nat’l Historical Park
02.1995 - 11.1997
- Reconcile monthly financial reports
- American Express Corporate Account Coordinator
- Prepares travel requests and vouchers for foreign and domestic travel
- Approve expenditures, utilizing Purchase Card Management System and Blanket Purchase Agreements
- Track and monitor financial performance on expenditures of each department; Impress fund coordinator
Personnel Actions Clerk
U.S. DOI, Independence Nat’l Historical Park
03.1990 - 02.1995
- Incentive Awards Coordinator; Annual Health Benefits Fair Coordinator
- Processed NACI background investigations, obtain fingerprints and submitted to OPM for processing
- Establish personnel files; Update the personnel employee and organizational master file
- Automated Personnel Actions Coordinator; trained supervisors and support staff to use PAY/PERS system
- Compile and print statistical reports for personnel management purposes
- Establish suspense dates such as for completion of probationary periods, conversion to career appointments, and completion of waiting periods for within-grade increases
- Orientation of New Hires - explain the Federal leave system, employee programs and benefits, provide health insurance
- Screen Applicants for minimum qualifications; Review OPM certificates to assure veterans' preference and the 'rule of three' in the selection process
- Establish OWCP case file and maintain workers' compensation tracking log
- Serve as liaison between injured employees and the Department of Labor's OWCP, when appropriate
- Retirement Processing – explain years-of-service and age combinations required for retirement, determine creditable service and compute the service computation date for retirement, obtain data from employees' files for computation of annuities
- Performs duties such as computing severance pay, verifying retirement annuities, resolving payroll problems, evaluating and making basic recommendations regarding certain personnel-related actions, and developing basic procedural guides
Skills
- Strategic Leadership
- Team Coordination
- Effective Project Management
- Service Excellence
- Proficient in Task Prioritization
- Strategic Leadership
Timeline
Detail Program Analyst GS-0343-11/1
Center For Veterinary Medicine
02.2022 - 05.2022
Program Analyst GS-0343-13/2
DHHS, Food & Drug Administration
11.2019 - Current
Administrative Management Specialist GS-0301 11/1
Office of Regulatory Affairs
11.2019 - 05.2022
Department of Medicine - Administrative Support Assistant GS-7/1
Department of Veterans Affairs
01.2019 - 11.2019
Department of Medicine- Program Support Assistant GS-6/3
Department of Veterans Affairs
01.2016 - 01.2019
Medical Support Assistant GS-5/1
Department of Veterans Affairs
05.2015 - 05.2016
Administrative Coordinator
SC DHEC – Food Safety and Rabies Prevention
04.2014 - 05.2015
Executive Secretary – Medical Oncology
Thomas Jefferson University Hospital
01.2005 - 07.2013
Administrative Assistant – Human Resources
University of Pennsylvania
07.1999 - 11.2003
Financial Assistant
U.S. DOI, Independence Nat’l Historical Park
02.1995 - 11.1997
Personnel Actions Clerk
U.S. DOI, Independence Nat’l Historical Park
03.1990 - 02.1995
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