SHAHIDA P
Customer Care
Doha
Summary
Experienced administrative and clerical professional with a strong background in office support, reception, secretarial tasks, document control, and life skills training. Adept at managing front desk responsibilities, coordinating appointments, maintaining electronic records, and delivering effective communication across departments. Committed to creating a well-organized, efficient, and welcoming office environment with high attention to confidentiality and service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Career Counselor Assistant and Secretary
Career Guru Calicut
10.2022 - 10.2023
- Provided career counseling services and assisted clients with career planning.
- Managed administrative operations, scheduling, and client communications.
- Organized workshops, training sessions, and career development programs.
Outpatient Department (OPD) Assistant - Ultrasound Department
Naseem Healthcare for short days as temporary
05.2025 - Current
- Welcomed patients, verified documentation, and prepped them for ultrasound exams
- Supported radiologists and managed clinical EMR updates
- Ensured patient confidentiality and followed infection control standards
- Handled front desk operations, patient flow, and appointment coordination
Center Manager
Career Guru Calicut
10.2022 - 10.2023
- Supervised daily center operations and led training delivery
- Increased student engagement through strategic program management
Life Skills Trainer / Public Speaking Coach (Freelance)
CIGI & Independent Initiatives
01.2022 - Current
- Conducted confidence-building and communication workshops
- Collaborated with NGOs for awareness and rehabilitation programs
English Language Teacher (Aviation Sector)
ICDC College of Aviation
11.2023 - 04.2024
- Delivered customized English training for aviation professionals
- Conducted workshops on industry-relevant communication
MMI Teacher Trainer & Secretary
MIAS Institute of Teachers Training
09.2022 - 12.2022
- Managed teaching schedules, training content, and office correspondence
- Acted as a liaison between departments and maintained training documentation
Montessori Teacher
Vadi Husna Public School
06.2022 - 08.2022
- Delivered interactive Montessori-based learning sessions for children
- Maintained classroom order, discipline, and academic tracking
Education
Bachelor of Arts - English
Calicut University
06.2024
Computer Teacher Training Certificate -
10.2020
Montessori Teacher Training Certificate -
02.2018
Skills
- Office Administration
- Clerical Tasks
- Document Control
- Filing
- EMR
- CRM
- Salesforce
- Zendesk
- Reception
- Front Desk Operations
- Calendar Coordination
- Meeting Coordination
- Customer Service
- Interpersonal Skills
- Microsoft Office
- Adobe Photoshop
- Tally Accounting Software
- Verbal Communication
- Written Communication
- Public Speaking
- Presentation
- Training
- Development
- Leadership
Certification
- Certified Customer Service Professional
- CRM Software Training (Salesforce, Zendesk)
- Leadership & Team Management
- Advanced Communication & Conflict Resolution
- Public Speaking & Presentation Mastery
- De-Addiction & Counseling Certification
- Active Member - Junior Chamber International (JCI)
Languages
English
Hindi
Malayalam
Personal Information
Visa Status: Work Visa - QID: 28235677151
Timeline
Outpatient Department (OPD) Assistant - Ultrasound Department
Naseem Healthcare for short days as temporary
05.2025 - Current
English Language Teacher (Aviation Sector)
ICDC College of Aviation
11.2023 - 04.2024
Career Counselor Assistant and Secretary
Career Guru Calicut
10.2022 - 10.2023
Center Manager
Career Guru Calicut
10.2022 - 10.2023
MMI Teacher Trainer & Secretary
MIAS Institute of Teachers Training
09.2022 - 12.2022
Montessori Teacher
Vadi Husna Public School
06.2022 - 08.2022
Life Skills Trainer / Public Speaking Coach (Freelance)
CIGI & Independent Initiatives
01.2022 - Current
Computer Teacher Training Certificate -
Montessori Teacher Training Certificate -
Bachelor of Arts - English
Calicut University
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