Shahidah Simmons
Recptionst
Chicago,IL
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
PSW
SOUTH CHICAGO FRIENDS & FAMILY
Chicago, IL
02.2020 - Current
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Recorded vital signs including temperature, pulse, respiration rate, and blood pressure.
- Transported clients to medical appointments or other destinations as needed.
- Prepared meals according to dietary needs of individuals served.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Administered medications according to physician's orders and monitored responses to treatment regimens.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Performed light housekeeping duties such as laundry services for residents.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted with meal planning to meet nutritional plans.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Improved resident and staff engagement through group activities.
- Followed safe lifting and transferring techniques to transport residents.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Delivered services to customer locations within specific timeframes.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
Pace Transit Bus Driver
TransUnion
Chicago, Illinois
01.2024 - 05.2024
- Performed pre-trip inspections of bus and reported any mechanical problems to supervisor.
- Ensured safety of passengers by adhering to all applicable rules and regulations, including proper use of seatbelts.
- Provided courteous customer service at all times and answered questions from passengers regarding routes and schedules.
- Assisted in loading and unloading wheelchairs, strollers, luggage, packages. onto the bus.
- Maintained a clean and orderly interior of the bus by collecting trash or debris left behind by passengers.
- Monitored traffic conditions along assigned route to adjust schedule as needed for timely arrival at stops.
- Responded appropriately to emergency situations such as medical emergencies or passenger disputes.
- Collected fares using electronic fare collection systems or other methods as required.
- Issued transfers upon request when appropriate according to transit policy.
- Reported incidents involving passengers or accidents to management immediately upon occurrence.
- Assisted disabled passengers in boarding the bus safely via lift or ramp when necessary.
- Operated two-way radio equipment efficiently in order to communicate with dispatch personnel concerning route changes due to construction or detours caused by traffic congestion.
- Inspected tickets, passes before allowing entry into vehicle; refused entry if ticket, pass was invalid or expired per company policy.
- Verified that no unauthorized persons were on board prior to departure from terminal area.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted with daily living activities, running errands, and household chores.
- Scheduled daily and weekly care hours for client caseload.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained entire family's schedule and organized events.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Liaised with key accounts to deliver targeted administrative household support.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Driver
Uber
Chicago, IL
06.2017 - 02.2021
- Maintained accurate logs of vehicle inspections and repair status.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Documented daily mileage, gas and other data.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
Education
High School Diploma -
HIRSCH METROPOLITIAN HIGH SCHOOL
Chicago, IL06-1997
Skills
- Vital signs monitoring
- Compassionate Care
- Meal Preparation
- Mobility Assistance
- Personal Hygiene Assistance
- Basic Housekeeping
- Behavioral Management
Timeline
Pace Transit Bus Driver
TransUnion
01.2024 - 05.2024
PSW
SOUTH CHICAGO FRIENDS & FAMILY
02.2020 - Current
Driver
Uber
06.2017 - 02.2021
High School Diploma -
HIRSCH METROPOLITIAN HIGH SCHOOL
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