Shahil Shogy

Clean/Cashier/Stock/General Manager's Assistant

West 4th Market Deli

Fresno, CA

02.2017 - 01.2020

Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Suggested complementary items to orders to boost sales.
Provided support to crew members, facilitating quick food preparation and delivery.
Collaborated with team members to quickly fill large orders and serve large parties.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Mentored and motivated team members to achieve challenging business goals.
Boosted yearly profits through process optimization and improved training.
Trained newly hired employees on routine tasks and customer service.
Performed shift change tasks each day to keep store neat and running smoothly.
Greeted customers promptly and took orders to keep flow of traffic moving.
Promptly resolved customer complaints, escalating major issues to supervisor.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Processed orders on POS system and accepted cash and charge payments.
Reduced customer wait times by quickly operating customer window and sales register.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Completed milkshakes and ice cream desserts for customers.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Accurately operated cash register to process customer payments.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Documented customer orders and conveyed special requests to kitchen staff.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Endorsed products by making recommendations and promoting specials, increasing daily sales by [Number]%.